Counseling Center Student Worker

Essential Functions:

• Punctuality and attendance are critical
• Greet all visitors
• Provide intake packet if requested, answer general questions about the VCfC
• Schedule clients and adjust the counseling client appointment calendar as needed
• Understanding of privacy requirements in interactions with clients
• Keep all counseling forms files organized and stocked with copies
• Assist with general office functions and correspondence
• Organize and maintain office supplies
• Other tasks as needed

The student worker is often the “face” of the counseling center and should dress appropriately. One of the critical aspects of the student worker role is to be reliable and punctual. This position needs to be a welcoming presence as well as able to handle visitors who are anxious and/or unfamiliar with the counseling center. Respect for the clients’ privacy is crucial and student workers are required to sign a confidentiality statement, maintain HIPAA compliance and American Counseling Association (ACA) ethical standards to be employed in this role.

Education/Training/Experience:

1. Flexible attitude and desire to help

2. Customer service skills

3. Understanding of privacy required by HIPAA laws

4. Knowledge of general office procedures and operations