Counselling Assistant

Job Description – Counselling Assistant Position Details Position Title Counselling Assistant

Role Type Individual Contributor (IC)

Department/ Sub-department Sales/ Counselling

Reporting to Senior Consultant

Location Manila, Philippines

Employment Type Part-Time

(4 days/ week, 8 hours/ day)

About The Company StudyIn is a global education consultancy dedicated to helping international students gain access to top-tier universities in the leading study destinations including the UK, Australia, Canada, Dubai, Ireland, New Zealand and the USA. We work closely with institutions and partners to deliver high-quality, student-centric services that support the full journey from application to enrolment.

StudyIn was founded in Japan in 2006 and our extensive network spans over 100 locations across 40 countries.

Main Duties & Scope of the Role Assist the counselling team in managing prospective student engagement and support for studying abroad, ensuring:

• New leads are contacted promptly through calls, emails, and messaging platforms.
• Follow-ups through calls, emails and messaging platforms with prospective students are conducted to provide guidance on university matching, application support, visa guidance, pre-departure preparation, and scholarships.
• Event registrations are managed efficiently, including preparation of materials and attendance tracking.
• Social media inquiries and messages are responded to in a timely and accurate manner.

This role will play a crucial part in supporting the counselling team and enhancing the overall experience of prospective students throughout their study abroad journey.

Key Responsibilities

• Contact and engage prospective students through calls, emails, and messaging platforms.
• Conduct follow-ups to provide guidance on university matching, application support, visa processes, pre-departure preparation, and scholarships.
• Manage event registrations, including preparing materials and tracking attendance.
• Respond to social media inquiries promptly and accurately.
• Support the counselling team in maintaining organized records of student interactions and progress.
• Contribute to enhancing the overall experience of prospective students throughout their study abroad journey.

About The Candidate

• Bachelor’s degree in Education, Psychology, International Studies or any related fields.
• Good communication skills, both written and spoken, able to engage with prospective students via calls, emails, and messaging platforms.
• Basic understanding of social media platforms and ability to respond to inquiries professionally.
• Interest in international education and study abroad processes, including university applications, visa guidance, pre-departure preparation, and scholarships.

Requirements

• Good organization skill with a demonstrated ability to prioritization, demonstrated ability to manage follow-ups, event registrations, and tracking efficiently.
• Proactive, self-motivated and able to work effectively in a hybrid work arrangement (onsite and remote), following schedules and deadlines.
• Able to attend a 2-day onsite training at the beginning and work in the office 1 day per week.
• Possess valid IDs of SSS, PhilHealth, Pag-IBIG, and TIN.