Counselling Coordinator

Overview

We are looking for an organised, compassionate and proactive Counselling Coordinator to support the smooth running of our busy Counselling Service. As the first point of contact, you will play a vital role in guiding clients through their journey, managing enquiries, maintaining confidential records, and ensuring clients are efficiently prepared for allocation to a counsellor. This is a varied, fast-paced role where strong administrative skills and the ability to communicate calmly and clearly with individuals—sometimes in distress—are essential.

Working closely with Clinical Service Manager(CSM) and other Counselling Co-ordinators, you will coordinate client processes, arrange assessments, manage data, and support the wider team with accurate information and operational tasks. We are looking for someone who thrives in a busy environment, is highly organised, confident using IT systems, and has a genuine interest in supporting people within a charity or service setting. This is a rewarding opportunity to contribute to meaningful work while being part of a supportive, collaborative team.

The role of Counselling Coordinator is to provide coordination and administration support to our Counselling Service. The Counselling Coordination Team collectively manage the processes surrounding the client journey outside of the counselling room and support the Counsellors in undertaking their work by providing administrative and operational support to allow them to focus on the delivery of Counselling. You will be working closely with your colleagues to ensure clients accessing GCS are processed quickly and efficiently, ready for allocation to a counsellor.

This role requires an individual who has excellent communication and administrative skills, who can focus on process and procedure within a busy office environment alongside communicating with clients on the phone and by e-mail who can be in a state of distress.

Reporting to

Operations Manager

Located at

Alma House, Stroud – Optional home working 1 day per week

Renumeration*

£15,266.208 (FTE £25443.68)

Hours

21 hours per week across 3 or 4 days

Term

Permanent

Role Overview

· Being the first point of contact for the Counselling Service at GCS for clients and counsellors (in the office, on the phone and by e-mail)

· Maintain confidential records and databases

· Working closely with the Clinical Service Managers (CSM’s) to deliver weekly tasks such as client allocation

· Supporting the delivery of GCS processes and policies across the Counselling Service

Main Responsibilities

· Take incoming telephone calls to GCS responding to enquiries that are within the job role or signposting to other members of the GCS team

· Maintaining client records when new clients register with GCS and processing these applications using outlook and our inhouse case management system.

· Speaking with members of the public who are contacting GCS to access counselling services and confidently explaining the services and the processes involved, signposting to other services were appropriate

· Maintaining and understanding the boundary of the role while providing clients or members of the public with appropriate support and signposting

· Support with the induction of counsellors (including trainees) and providing administration support or training in use of systems to counsellors when required

· Inputting data to the GCS client database

· Providing the CSM team and other member of GCS staff with accurate information/data relating to the Counselling Service

· Working closely with CSM team on weekly tasks including client allocation

· Liaising with clients about availability and arranging assessment sessions

· Monitoring and filing of emails relating to confidential matters

· Maintaining an efficient and operational filing system on SharePoint for the Counselling Service

· Undertake general administrative tasks as reasonably required for the successful operation of the organisation. Provide appropriate administrative office cover during absence of other office staff.

· Ensure that all responsibilities are undertaken with discretion as well as being compliant with GCS & GDPR policies

Qualifications

· Minimum 5 C/GCSE’s or equivalent

· IT or other Administrative (desirable)

Experience & Knowledge

· 3 years + administration

· 3 years + practical experience of working in a busy office

· Use of Office 365 / Sharepoint (desirable)

Skills Attitudes & Abilities

· Highly competent in using IT systems

· Organised and detail focussed

· Working style which can manage disruptions

· Confident when speaking on the phone

· Able to respond to queries and problem solve

· Calm and confident communication style with clients and staff

· Interest in the charity / voluntary sector

Closing date: 7th October

Interviews - WC 19th October

To apply please email [email protected] to request an application form.

Pay: £15,266.16 per year

Work Location: Hybrid remote in Stroud GL5 1AP