Counsellor

Job Title: Admission Counselor / Senior Admission Counselor

(Telecounseling)

Organization: Chandigarh University

Location: Gharuan, Mohali, Punjab

Employment Type: Full-Time | Permanent

Work Mode: On-site

Shift: Day Shift (9:30 AM 5:30 PM)

Role Overview

We are looking for dynamic and target-driven Admission Counselors to join our admissions

team. The role involves guiding prospective students and parents, managing inquiries, and

converting leads into confirmed admissions. The ideal candidate will combine strong

communication skills with a results-oriented mindset to support students in making

informed academic decisions while contributing to institutional growth.

Key Responsibilities

1. Telecalling & Lead Management

• Make 100+ outbound calls daily to prospective students and parents from assigned databases

• Handle inbound inquiries via phone, WhatsApp, and email professionally

• Conduct cold calling and ensure consistent follow-ups on leads

• Maintain accurate records of interactions, follow-ups, and lead status in CRM systems

• Track daily, weekly, and monthly performance metrics (calls, conversions, enrollments)

• Achieve assigned admission and enrollment targets

2. Admission Counseling

• Counsel students and parents on academic programs, eligibility, admission procedures, fee

structures, scholarships, and important deadlines

• Assess student profiles and recommend suitable courses

• Build trust and maintain long-term relationships with prospects

• Guide applicantsthroughout the admission process until successful enrollment

• Apply effective counselling and persuasion techniques to convert leads into admissions

Eligibility Criteria

• Bachelors degree in any discipline

• 1–3 years of experience in admission counseling, telecalling, or education sales

• Experience in the Education/EdTech sector preferred

Key Skills

• Admission Conversion & Lead Nurturing

• Student Counseling & Relationship Management

• CRM & Lead Management

• StrongCommunication & Interpersonal Skills (English proficiency required)

• Objection Handling & Negotiation

• Follow-up & Engagement Techniques

• Basic computer skills (MS Office, CRM tools)

Personal Attributes

• Confident and persuasive communicator

• Target-oriented with a results-driven mindset

• Strong listening and problem-solving abilities

• Patient and professional while handling queries

• Comfortable working in a fast-paced, performance-driven environment

What We Offer

• Competitive fixed salary with attractive incentives

• Structured onboarding and training (7 days)

• Complimentary transport within Tricity (Chandigarh, Mohali, Kharar)

• Stable dayshift work environment

• Career growth opportunities within the admissions/counselling team

• Supportive team culture and well-defined processes

Preferred Candidate Profile

• Prior experience in admissions, counseling, tele-sales, or lead conversion roles

• Immediate joiners preferred

Contact Details

Email: [email protected]

Phone (Whatsapp): 7347002954