Counsellor USA

Role & responsibilities:

• Counsel students on overseas education opportunities and help them shape their academic and career pathways.
• Guide sub-agents and branch teams on suitable study options based on student profiles.
• Respond promptly and professionally to student queries via calls, emails, and in-person interactions.
• Stay updated on admission processes, requirements, and entrance examinations of overseas universities.
• Support sub-agents and branches with university application processes for USA as a destination.
• Coordinate with branches and associates for pending documentation and fee payments.
• Resolve queries from branches and associates efficiently through calls and emails.
• Build and maintain strong working relationships with branches, associates, and stakeholders.
• Work towards assigned targets and contribute to revenue growth through admissions and conversions.
• Ensure adherence to internal processes, systems, and compliance standards.
• Take initiative to create a professional, deadline-driven work environment with a strong focus on student and partner experience.
• Actively participate in education fairs, university visits, and in-house seminars organized by the company.
• Must visit business partners twice/thrice in a week for revenue generation, lead generation and to maintain relations.

Preferred candidate profile:

• Graduate or equivalent qualification.
• Minimum 3 years of experience in overseas education counselling (Senior
• Counsellor roles may require additional experience).
• Excellent verbal and written communication skills.
• Strong understanding of the Indian and overseas education systems.
• Basic computer proficiency and familiarity with CRM systems.
• Positive attitude, professional appearance, and strong team collaboration skills.
• Awareness of global current affairs is an added advantage.