Count Room Supervisor H

Reporting to the Casino Operations Controller, the Count Room Supervisor manages the day-to-day operation and personnel of the Count Room.

• Responsible for planning, supervising, and monitoring the work of the count room team members.

• Orders and maintains an inventory of operating supplies.

• Ensures internal control and safety procedures are always adhered to.

• Maintains compliance with Virginia Lottery regulations and company policies and procedures.

• Assures each count team and drop pick-up team is appropriately staffed and the drop is collected and counted most efficiently.

• Conducts Performance Reviews by policies and procedures; provides feedback; coaching and development guidance as needed.

• Weighs, counts, wraps, and records slot drop according to procedure.

• Sorts, counts and records contents of table game drop boxes according to procedure.

• Verifies quantity against records.

• Responsible for general upkeep of the soft count room.

• Repairs and maintains count room equipment.

• Meets the attendance guidelines of the job and adheres to regulatory, departmental, and company policies.

• Must have the manual dexterity to operate a computer and other necessary office equipment.

• Must be able to stand on your feet for your entire shift.

• Fast-paced environment, multiple tasks to be handled under time constraints.

• Must be able to handle a heavy business volume, and sensitive situations relating to staff and guest problems, promptly.

• Must be able to speak, read, write, and understand English.

• Must be able to tolerate areas containing secondhand smoke.

• Must be 21 years of age or older.

• High School Diploma required. College degree preferred. Any combination of education, training, or experience that provides the required knowledge, skills, and abilities.

• Minimum of 1-2 years supervisor experience preferred.

• Minimum of 1-2 years related experience required.

• A minimum of three to five years of Count Room experience preferred.

• Ability to communicate with all levels of management in a clear, friendly, and confident manner.

• Must be able to get along with fellow team members and work as a team.

• Must present a well-groomed appearance.

• Must be self-motivated and be able to handle more than one function at a time by being well organized.

• Must be able to read, write, speak, and understand English.

• Good mathematical and clerical aptitude for accurate record-keeping.

• Excellent customer service skills are a must.

• Ability to obtain/renew all government-required licenses or certifications, specifically a Virginia Lottery Gaming Permit License

Hourly Rate: $21.00 per hour