Counter Sales Associate

Location: Wilmington MA. Branch | Schedule: Monday-Friday, 6 AM– 3 PM | Compensation: $24.00-26.00/hour

Position Overview

Homans Associates (HA) is a subsidiary of the largest independent HVAC/R distribution company in the world, Watsco, Inc. We proudly distribute the Mitsubishi and Bryant brands of HVAC equipment, as well as a full line of HVAC residential and commercial parts, supplies, and accessories. We have locations throughout New England, New York, and New Jersey.

At Homans, we're committed to delivering amazing products and world-class customer experiences. We're seeking a dynamic Counter Sales Associate with HVAC knowledge and a go-getter attitude to join our team. You'll be the bridge between customers and solutions—identifying needs, recommending products, and closing sales with confidence. If you're adaptable, self-sufficient, and thrive in a fast-paced environment, we want you on our team.

Company Website: http://www.homans.com/careers

Responsibilities of a Counter Sales Associate:

• Customer Engagement & Sales - Greet customers and answer calls; identify needs and recommend HVAC equipment, parts, and supplies that best fit their requirements
• Product Knowledge & Promotion Awareness - Discuss features and benefits of merchandise; stay current on promotions and deals to maximize sales opportunities
• Order Processing & Problem-Solving - Research inventory availability using computer databases, prepare sales/quote orders, process payments, and handle substitutions when needed
• Showroom & Inventory Management - Maintain organized displays, assist warehouse staff, and coordinate transfers, open orders, and warranty authorizations
• Multi-Tasking & Flexibility - Balance counter sales with clerical support, telephone outreach, and warehouse assistance—wearing multiple hats to keep operations running smoothly
• Other duties as assigned.

Requirements:

Qualifications of a Counter Sales Associate:

• Prior HVAC experience with basic technical knowledge
• Excellent customer service and communication skills
• Proficiency with Microsoft Office (Word, Excel, Outlook) and ability to learn new software quickly
• Strong math skills for transactions, calculations, and quotes
• High School Diploma or GED
• Ability to lift up to 50 pounds (assistance available for 50–75 pounds)
• Professional and adaptable mindset
• Forklift certified preferred