Counter Sales Associate

ABOUT OUR COMPANY:

For over 60 years, The ECCO Group™ has experienced consistent expansion, with our manufacturing sector dominating the sheet metal HVAC market in Western Canada. Our ECCO Supply™ division offers comprehensive wholesale distribution services for Heating, Ventilation, and Air Conditioning (HVAC) supplies and equipment. With sales branches situated in manufacturing and distribution hubs across Western and Central Canada, we are now extending our team into the United States. We are seeking individuals who are enthusiastic about enhancing customer satisfaction and fostering substantial market expansion to join our organization as we continue to grow.

ABOUT THE POSITION:

The Warehouse Associate is a hands-on role, responsible for serving customers, processing orders, and supporting warehouse operations. As a key member of our Terrace branch, you will provide exceptional customer service while ensuring inventory is received, organized, and shipped accurately. This position offers a unique opportunity to develop both sales and operational skills in a fast-paced, team-oriented environment.

If you want to work in an exciting and dynamic environment, we encourage you to apply for this opportunity today!

KEY RESPONSIBILITIES

• Deliver exceptional customer service by assisting customers in person, by phone, and email, providing product information, quotes, order entry, and resolving inquiries professionally.
• Accurately process customer orders from order entry through fulfillment, ensuring invoices, quotes, shipping paperwork, and customer records are completed correctly.
• Pick, pack, ship, receive, and organize inventory to ensure customer orders are handled accurately and on time.
• Load, unload, move, and store materials safely using appropriate material handling equipment, including forklifts, while maintaining compliance with company safety policies and procedures.
• Maintain inventory accuracy through proper stock replenishment, cycle counts, annual inventory counts, and ensuring products are stored in the correct locations.
• Support branch sales growth by identifying customer needs, recommending products, promoting special offers, and collaborating with inside and outside sales teams.
• Keep the warehouse, yard, counter area, and customer-facing spaces clean, organized, safe, and professional at all times.
• Work collaboratively with branch team members to support day-to-day operations and contribute to the overall success of the branch and customer experience.

QUALIFICATIONS

• Previous customer service, counter sales, warehouse, or order desk experience preferred.
• Forklift experience or willingness to become certified.
• Comfortable lifting up to 50 lbs and performing physical warehouse duties.
• Strong communication, organization, and computer skills.
• Ability to work independently and as part of a team.
• Positive attitude with a commitment to customer service and safety.
• Experience in HVAC, construction, industrial distribution, or related industries is an asset.

Job Type: Full-time

Pay: $43,000.00-$52,000.00 per year

Benefits:

• Dental care
• Employee assistance program
• Extended health care
• Life insurance

Application question(s):

• Are you legally authorized to work in Canada? YES or NO

Education:

• Secondary School (required)

Experience:

• Forklift: 1 year (required)
• counter sales: 1 year (required)

Work Location: In person