Counter Sales Executive

Counter Sales Executive – Government-Backed Station Stalls

Company: Keiiarra
Department: Retail Sales / Counter Sales
Position: Counter Sales Executive
Location: Government-Backed Station Stalls / Railway Station Retail Counters
Employment Type: Full-Time
Reporting To: Sales Manager

About Keiiarra

Keiiarra is a premium yet affordable fragrance and lifestyle brand built around the philosophy “Scents Beyond Gender.” Our product portfolio includes perfumes, discovery kits, candles and other scented rituals.

Keiiarra is expanding its presence through government-backed station stalls, offering customers an accessible and engaging fragrance shopping experience at high-footfall locations.

Job Purpose

The Counter Sales Executive will be responsible for managing the Keiiarra station stall, driving counter sales, engaging with customers, providing product demonstrations, maintaining stock and ensuring a premium customer experience.

The role requires an energetic, well-groomed and customer-focused individual who can independently manage day-to-day stall operations.

Key Responsibilities1. Counter Sales

• Welcome and engage customers visiting the Keiiarra stall.
• Understand customer requirements and recommend suitable perfumes, candles and other products.
• Explain fragrance notes, product benefits, pricing and offers.
• Conduct perfume trials and product demonstrations professionally.
• Cross-sell and upsell products, discovery kits and gifting options.
• Achieve daily, weekly and monthly sales targets.

2. Stall Operations

• Open and close the stall as per assigned timings.
• Ensure the stall is clean, organised and visually appealing at all times.
• Maintain proper product display and merchandising as per Keiiarra guidelines.
• Ensure all products are properly labelled and priced.
• Follow all rules and guidelines applicable to the government-backed station premises.
• Maintain professional conduct with station authorities, customers, security personnel and other staff.

3. Billing & Cash Handling

• Generate customer bills using the designated billing/POS system.
• Handle cash, UPI, card and other approved payment methods accurately.
• Maintain proper cash and transaction records.
• Ensure all sales are billed correctly.
• Report any billing discrepancies immediately to the reporting manager.
• Complete daily sales closing and reconciliation.

4. Inventory Management

• Maintain accurate stock at the stall.
• Check opening and closing stock daily.
• Record sales, stock movement, damages and shortages.
• Coordinate with the warehouse/team for stock replenishment.
• Ensure products are not moved from the stall without proper documentation.
• Maintain and submit daily stock reports as required.

5. Customer Experience

• Provide a warm, courteous and premium customer experience.
• Build customer interest through storytelling around Keiiarra fragrances and scented rituals.
• Handle customer queries and complaints professionally.
• Encourage customers to explore different fragrances.
• Collect customer feedback and share insights with the sales/marketing team.

6. Sales Reporting

• Submit daily sales reports.
• Report achievement against daily targets.
• Maintain records of:
• Total sales
• Number of bills
• Average bill value
• Units sold
• Best-selling products
• Stock balance
• Customer feedback
• Immediately report operational or stock-related issues to the manager.

Key Performance Indicators (KRA/KPI)AreaKPISalesAchievement of assigned daily/monthly sales targetConversionCustomer-to-buyer conversionAverage Bill ValueIncrease in average transaction valueUpsellingDiscovery kits, gifting & multiple-product salesBilling AccuracyZero/minimal billing errorsStock Accuracy100% proper stock reportingStall DisciplineProper opening, closing & stall maintenanceCustomer ServicePositive customer feedbackReportingTimely submission of daily reportsAttendancePunctuality and adherence to stall timingsCandidate Profile

Education:

• Minimum 12th Pass; graduate preferred.

Experience:

• 1–3 years of experience in counter sales, retail, beauty, fragrance, cosmetics, lifestyle, gifting or FMCG preferred.
• Freshers with strong communication and sales skills may also be considered.

Required Skills

• Excellent communication and customer-handling skills.
• Strong selling and persuasion abilities.
• Basic knowledge of billing/POS systems.
• Good numerical and cash-handling skills.
• Basic knowledge of inventory management.
• Ability to work independently at a retail counter.
• Good grooming and professional personality.
• Comfortable working in high-footfall environments.
• Target-oriented and energetic.
• Ability to handle customers from different backgrounds.

Working Conditions

• The position will be based at Keiiarra government-backed station stalls.
• The employee may be required to work in shifts depending on stall operating hours.
• Weekly off will be provided as per the roster.
• The employee must strictly follow the operating rules, security requirements and guidelines of the respective station/premises.
• Punctuality and attendance are critical due to fixed stall operating hours.

Compensation

Sales Incentive: As per Keiiarra's applicable incentive structure.
Other Benefits: As per company policy.

Behavioural Expectations

The Counter Sales Executive represents Keiiarra directly in front of customers and therefore must:

• Maintain excellent personal grooming.
• Be polite, respectful and professional.
• Never argue with customers or station authorities.
• Never leave the stall unattended without prior approval.
• Maintain confidentiality of company sales and business information.
• Follow all company policies and instructions.
• Maintain the premium image and reputation of Keiiarra.

Ideal Candidate

We are looking for someone who is confident, presentable, energetic and passionate about sales, with the ability to turn a quick station interaction into a memorable Keiiarra fragrance experience.

“Every customer is an opportunity to create a scented memory.”

Keiiarra – A House of Scented Rituals

Pay: ₹10,000.00 - ₹25,000.00 per month

Work Location: In person