Counter Sales Representative

American Refrigeration Supplies, Inc. is a wholesale distributor of A/C and heating equipment, accessories and supplies and has been serving our customers for 85 years. We are seeking a motivated and results-driven Counter Sales Representative to join our team at our Peoria Branch. This position is full-time (typically 8:00 am - 5:00 pm)

About the position:

As a Counter Sales Representative you will be responsible in providing excellent Customer Service and HVACR Solutions to ARS Customers by meeting their specifications to the best of our ability while maintaining a positive and friendly demeanor.

• Establish and maintain positive rapport with customers by using positive verbal communication and providing prompt and courteous service.

• Responsible for entering orders, creating quotes and other counter sales transactions, credit/cash transactions, obtaining relevant signatures for billing purposes.

• Sell equipment, tools, parts, accessories, materials, and supplies to dealers, contractors, service firms and other industrial accounts.

• Regularly check product stock and inventory OE and IMI

• Remain current and knowledgeable about products and the Company portfolio.

• Recommend and promote related ‘add-on’ items to customers. Advise customers on substitution or modification of related items and products application information.

• Provide accurate price points from Company computer database.

• Receive and fill telephone and PROKEEP orders effectively.

• Help provide customers solutions using technical knowledge and manufacturer’s/vendor connections or support teams.

• Consistent/timely follow-up with customers and sales consultants with accurate quotes and product information.

• Prepare items for shipping, communicate accurate delivery information,

• Accept returns for credit and complete warranty paperwork as directed. **

• Collaborate when needed with outside/inside sales teams to provide timely feedback and notification of special needs price quotes.

• Maintain, organize, and stock shelves. Assist with maintaining inventory control.

• Assist in organization of equipment and product displays. Ensure store area is kept sanitary and orderly.

• Assist customers with loading merchandise and other needs. Effectively work together with fellow CSR’s to ensure continuity of customer service.

• Attend branch meetings, technical training sessions and general Company meetings as requested.

• Available to work after hours/weekends/holidays to open up branch and transact business to service customers on a rotating basis

• Available to work during Mandatory Inventory Weekend every November

• Other duties as assigned

• A minimum of 2 years in the HVAC industry, preferred

• 1 year customer service experience in fast paced environment

• Employee must pass a pre-employment drug screen.

• Commitment to excellent customer service

• Must be able to communicate well with others.

• Ability to multi-task in fast paced environment.

• Ability to prioritize tasks and demonstrate time management

• Demonstrated Excellence in verbal/written communication

• Strong computer knowledge including MS Office

• Basic typing skills.

• Ability to speak, read and write English

• Must have driver’s license

• Basic math skills