Counter Sales Representative

Job Title: Dry Cleaning Customer Service Representative

Location: Steubenville, OH

Job Type: Full-time

Pay: $13.00 - $14.00 per hour

About Us:

Two Brothers Dry Cleaners is a trusted name in garment care, dedicated to providing high-quality dry cleaning services and exceptional customer service. We are looking for a reliable, detail-oriented individual to join our team at the front counter.

Job Description:

We are seeking a full-time Customer Service Representative to manage the front counter operations at our dry cleaning location. This role is the face of our business, requiring a friendly demeanor, a sharp eye for detail, and the ability to multitask in a fast-paced environment.

You will work 25-30 hours per week handling garment intake, quality inspection, and customer pick-ups. Professional counter sales training will be provided for candidates who are new to the dry cleaning industry but possess a strong work ethic and a willingness to learn.

Key Responsibilities:

· Garment Intake: Greet customers warmly, accurately tag and mark incoming garments, and write up work orders with precision.

· Quality Inspection: Meticulously inspect incoming items for stains, tears, buttons, and previous damage to ensure proper handling and customer communication.

· Customer Service: Assist customers during the pick-up process, locate finished orders, process payments (cash/credit), and resolve any service inquiries with professionalism.

· Organization: Maintain a clean, organized, and presentable counter area and waiting space.

· Schedule Adherence: Work within operating hours to ensure smooth workflow and timely service for customers.

Work Schedule:

· Shift Window: Between 9:00 AM and 5:00 PM · Days: Monday through Friday and Alternate Saturday (25-30 hours per week; specific schedule and days off to be discussed during the interview).

Qualifications:

· Experience: Previous retail, hospitality, or customer service experience is preferred but not required. We are willing to train the right candidate.

· Attention to Detail: Must be able to inspect clothing carefully for damages and stains.

· Reliability: Consistent attendance and punctuality are essential.

· Physical Requirements: Ability to stand for extended periods and handle garments (light lifting, reaching, and bending).

· Math Skills: Basic proficiency with cash handling and point-of-sale (POS) systems.

. Transportation : A Valid driving License with a Car is a must.

Benefits:

· Competitive hourly wage.

· Full-time, stable hours (25-30 hours/week).

· Paid on-the-job training (no dry cleaning experience necessary).

· Employee discount

How to Apply:

Please submit your resume via Indeed. In your application, briefly note your availability to work within the 9:00 AM – 5:00 PM window.

Pay: $13.00 - $14.00 per hour

Benefits:

• Employee discount

Work Location: In person