Counter Servers

Summary

The Squad Member is responsible and accountable for performing specific tasks and duties assigned within the Restaurant including Guest Service, Food Prep, Restaurant Cleanliness, and Teamwork.

Job Expectations

The Squad Member will work productively in a fast-paced environment, maintain a quick speed of service, interact with Guests, work closely with other Squad Members to complete tasks, follow all safety and security procedures, and conduct other duties assigned by the Restaurant Management Squad.

Duties:

• Follow the steps outlined in the SOB Training Program to learn new skills, duties, and responsibilities
• Abide by the rules and direction given by the Restaurant Management Squad and refrain from insubordination
• Communicate to their immediate Supervisor when additional training guidance and practice is needed
• Understand how each job responsibility impacts Guests, the Squad, and overall Restaurant Operations and success
• Greet Guests, process orders, and serve food and beverages with a consistently positive and helpful attitude, including answering questions
• Communicate effectively with Squad Members and Management to resolve any interpersonal issues as needed
• Handle Guests’ concerns and complaints professionally and calmly to resolve problems according to Restaurant Policy
• Maintain a neat and tidy appearance by wearing a uniform and adhering to the SOB Uniform Policy
• Follows all company guidelines for food and cash controls; follows all cost control guidelines to maintain and minimize Restaurant costs and effectively uses all products, supplies, and equipment facilities
• Are performance-oriented and performance-driven; understand performance expectations and are aware of performance results

Requirements:

• Current Food Handler Certification
• Must be at least 18 years old
• Flexibility to work nights, weekends, holidays, opening and closing shifts
• Ability to stand for long periods of time and work in a fast-paced environment
• Ability to work in close quarters
• Positive attitude while conducting all duties
• Commitment to Guest Satisfaction. Looks at Restaurant operations from the Guest’s point of view
• Effective communicator with Squad Members and the Restaurant Management Squad
• Excellent Time Management Skills

Transportation & Accessibility:

• Must have reliable transportation to work
• Must have a telephone or other reliable method of communicating with the Restaurant Management Squad and Squad Members