Counter Service Associate

Job Summary

Cow & Sow (Birmingham) is looking for a friendly, reliable, and customer-focused Counter Service Associate to support the front-of-house team. The successful candidate will take customer orders, provide efficient counter service, process payments, and help maintain a clean and welcoming restaurant environment.

Job Description

• Welcome customers and provide friendly, professional service.
• Take food and beverage orders accurately at the counter.
• Process cash and card payments efficiently when required.
• Prepare and serve food and drinks according to service standards.
• Answer customer questions about menu items and assist with requests.
• Check orders for accuracy before serving customers.
• Keep counters, dining areas, and service stations clean and organised.
• Replenish cutlery, napkins, condiments, packaging, and other supplies.
• Communicate with kitchen staff to ensure orders are prepared efficiently.
• Follow food hygiene, health and safety, and cleanliness procedures.
• Assist with opening, closing, and general restaurant duties.
• Support the wider team during busy service periods.

Qualifications

• Previous restaurant, café, hospitality, or customer service experience is beneficial.
• Good communication and interpersonal skills.
• Friendly, professional, and customer-focused approach.
• Comfortable handling customer orders and payments.
• Ability to work efficiently in a fast-paced environment.
• Reliable, punctual, and well organised.
• Willingness to learn and work effectively as part of a team.

Pay: £13.00-£27.00 per hour

Expected hours: 37.0 per week

Benefits:

• Bereavement leave
• Casual dress
• Cycle to work scheme
• Discounted or free food
• Employee stock ownership plan
• Employee stock purchase plan
• Enhanced paternity leave
• Financial planning services
• Flexitime
• Free flu jabs
• Free parking
• Housing allowance
• Life insurance
• Relocation assistance
• Shuttle service provided
• Store discount
• Transport links
• Unlimited paid holidays
• Work from home

Work Location: In person