COUNTER SHIFT LEADER (46298)

Overall Compensation & Benefits:

• Medical, Dental, & Vision insurance packages - FT employees
• 401k plan – Employer matching
• Paid time off accruals
• 20% Employee discount
• Free Box Items for employees
• Performance reviews (30-day, 6-month, Annual)
• Quarterly Bonus*
• Happy Hour Bonus*
• Birthday Bonus*

*For more information, please contact us, and we will be happy to answer any questions about this benefit.

General Purpose:  To provide an atmosphere that promotes excellent customer service through outstanding leadership and strong teambuilding skills, and by maintaining a high level of customer satisfaction in handling all inquiries, orders, special orders and returns.

Essential Duties:

• Perform all Counter Clerk duties as well as additional supervisory duties listed below.
• Proactively assist customers within the guidelines outlined in our Customer Service Standards and ensure that the Deli Counter Staff are doing the same.
• Represent Jimbo’s and store management assume ownership of Deli Counter operations and represent Jimbo’s in the absence of Deli Counter management.
• Maintain a clean and safe working environment according to Health Department regulations.
• Assist with key human resource functions by enforcing all store/department policies, minimizing overtime, training new staff members, monitoring staff breaks, and completing documentation in a timely manner (i.e., one on one meetings, feedback for performance evaluations, disciplinary actions, and terminations).
• Supervise duties of counter staff, including minimizing overtime, monitoring staff breaks and keeping staff productive during slow periods.
• Assist Counter Manager in department development and succession training.
• Assist Counter Manager with inventory and ordering, and in the proper recording of in-store purchases.
• Monitor credits, spoilage and shrink through effective organization, rotation and follow through.
• Ensure all products meet quality standards through proper labeling, rotation, cleanliness, sanitation, and hygiene, and by only selling fresh product.
• Oversee special orders to ensure they are taken care of appropriately and in a timely manner.

Other Responsibilities:

• Assist other team members in achieving the goals of the department and the store.
• Know store layout/product location to refer the customer to the appropriate aisle when asked.
• Maintain clean and neat appearance in compliance with Dress Code policy.
• Use knives, slicer, and all other equipment properly.
• Adhere to and enforce all Deli and store policies as outlined by the Deli Management, Staff Member Handbook, and Injury an Illness Prevention Plan.

Work Environment:

• Ability to work under a variety of conditions and temperatures, wet and dry, for extended periods of time.
• Ability to work safely around kitchen machinery and sharp knives.

Qualifications:

• Previous food service experience.
• Understands the importance of the handling of allergen containing products.
• Excellent customer service, communication, and organizational skills.
• Leadership and team-building skills with the ability to coach, motivate, supervise, delegate, and constructively address performance issues.
• Capable of handling several tasks at once, and able to tolerate significant levels of stress.
• Friendly and outgoing personality.
• Ability to understand, follow, and enforce Department of Health regulations, and obtain a Food Handler’s Certificate within 10 days of employment.
• Ability to travel and/or transfer to other store locations.

Physical Demands:

• Ability to lift and carry up to 50 lbs throughout any assigned shift unassisted.
• Ability to stand and walk for extended periods of time.
• Ability to climb and balance on a step stool/ladder.
• Ability to stoop, kneel and crouch.
• Ability to sustain repetitive arm and hand motion.