Counter Staff/Server

Job Overview

Maddie’s Pizzeria is a new grab-and-go pizza shop opening at 119 E. 96th St. in New York City, founded by experienced pizza operators. We’re looking for friendly, dependable Counter / Guest Experience team members to be the face of Maddie’s and help deliver fast, welcoming service from the moment a guest walks in.

This role combines traditional counter and cashier responsibilities with the hospitality and guest interaction of a server role. You’ll take orders, run the register, package food, coordinate pickups, and help keep guests moving quickly through a busy grab-and-go environment.

Reports To: Owner-Operator
Schedule: Full-time and part-time; lunch, dinner, and weekend availability preferred

Key Responsibilities

• Greet guests and provide friendly, efficient service
• Take and accurately enter walk-in, phone, and online orders into the POS
• Handle cash and card payments accurately
• Plate slices and package orders for takeout, pickup, and delivery
• Coordinate third-party delivery pickups and call-in orders
• Communicate clearly with the kitchen to keep orders accurate and moving on time
• Keep the counter, display case, condiment station, and guest-facing areas clean, organized, and fully stocked
• Help manage guest flow and keep lines moving quickly during busy periods
• Assist with light restocking and other front-of-house needs as required

Qualifications

• Previous cashier, counter, server, or quick-service restaurant experience preferred, but not required
• Comfortable learning and using a POS system and handling cash accurately
• Friendly, energetic, dependable, and guest-focused
• Able to multitask and stay composed during busy service periods
• Strong communication skills and a team-first attitude
• Food handler certification or willingness to obtain one within 30 days

Physical Requirements

• Able to stand for shifts of up to 8 hours
• Able to lift up to 25 lbs., including supply boxes and food trays
• Comfortable working in a fast-paced, high-traffic restaurant environment

Pay: $16.50 - $19.00 per hour

Work Location: In person