Couple Coordinator – Job Description Job Title: Couple Coordinator Department: IVF / Fertility Centre Job Purpose: To provide guidance, support, and coordination to couples undergoing fertility treatment, ensuring a smooth and comfortable patient experience. ## Key Responsibilities 1. Patient Counselling * Explain the IVF, ICSI, IUI, and other fertility treatment procedures to couples. * Provide basic information about treatment steps, timelines, and preparations. * Address patients' general queries and concerns. 2. Treatment Coordination * Coordinate appointments with doctors and other medical staff. * Follow up with couples regarding their treatment progress. * Ensure patients attend scheduled scans, consultations, and procedures. 3. Financial Counselling * Explain treatment packages, costs, and payment procedures. * Provide information about available payment options. * Coordinate with the billing department regarding payments. 4. Patient Support * Provide emotional support and reassurance to couples during treatment. * Maintain patient confidentiality and privacy. * Help couples manage treatment-related stress by providing appropriate guidance. 5. Communication and Follow-up * Make regular follow-up calls and send appointment reminders. * Keep couples informed about their treatment schedules. * Communicate with doctors, nurses, embryologists, and other departments. 6. Documentation * Maintain patient records and counselling details. * Update treatment progress and follow-up records. * Ensure all required documents are completed and maintained. 7. Patient Satisfaction * Address patient complaints and concerns professionally. * Ensure a positive patient experience. * Collect patient feedback and report issues to the management. ## Required Skills * Good communication and interpersonal skills. * Knowledge of IVF, ICSI, and fertility treatments. * Counselling and patient-handling skills. * Empathy, patience, and a positive attitude. * Good follow-up and coordination skills. * Basic computer and documentation skills. * Ability to maintain patient confidentiality. ## Qualifications * Any degree or relevant healthcare qualification. * Experience in IVF or hospital patient coordination is an advantage. * Previous experience in patient counselling is preferred. ## Key Performance Indicators (KPIs) * Patient satisfaction and feedback. * Timely appointment coordination. * Regular patient follow-ups. * Accurate documentation. * Effective communication with couples. * Patient support throughout the treatment journey. ## Main objective To guide and support couples throughout their fertility treatment journey, from the first consultation to treatment completion, while ensuring clear communication, proper coordination, and compassionate care.

Pay: ₹16,000.00 - ₹25,000.00 per month

Benefits:

• Paid time off
• Provident Fund

Work Location: In person