Courier Administrator

About the Role

Australian Clinical Labs is seeking an experienced and motivated Courier Administrator to join our Courier Operations team.

Reporting directly to the Courier Manager, this role is responsible for supporting the day-to-day management of our medical courier network across Perth Metropolitan area. You will play an important role in ensuring the safe, timely and compliant transportation of pathology specimens while maintaining exceptional customer service standards.

This is an excellent opportunity for someone with a logistics, transport or operational experience looking to further develop their management experience within a large national pathology organisation.

Key Responsibilities

• Support the Courier Manager in overseeing daily courier operations and ensuring service excellence.
• Ensure courier routes and rosters are appropriately staffed and operating efficiently.
• Provide guidance and support to the courier and lab team, including daily operational briefings.
• Manage operational issues, service disruptions and customer escalations to ensure minimal impact on clients.
• Build and maintain strong relationships with medical centres, collection centres, laboratories, hospitals and healthcare professionals.
• Assist with the recruitment, onboarding and ongoing training of courier staff.
• Support fleet management activities, including vehicle maintenance, servicing and compliance requirements.
• Coordinate the packing and booking of eskies and general freight moving intrastate and interstate.

About You

To be successful in this role, you will have:

• Previous experience in logistics, transport, courier, fleet or operations supervision.
• Strong organisational and problem-solving skills in a fast-paced operational environment.
• Good communication and stakeholder management skills.
• Experience managing competing priorities and responding effectively to operational challenges.
• High attention to detail and commitment to compliance and safety.
• Strong computer literacy and experience using rostering, scheduling or operational systems.
• Current unrestricted driver's licence.

Employee Benefits

When you join Australian Clinical Labs, you'll have access to a range of benefits including:

• 14 weeks paid parental leave*
• Corporate discounts on groceries, fuel, entertainment and retail purchases
• Employee Assistance Program with confidential counselling services
• Health and wellbeing support programs
• Career development and training opportunities
• Discounts on private health insurance

*Conditions apply.

Why Join Us?

• Leadership opportunity within a growing national healthcare organisation
• Play a vital role in supporting patient care and pathology services
• Dynamic operational environment with genuine career development opportunities

About us

Australian Clinical Labs (Clinical Labs) is committed to be the pathology provider of choice. Our business is growing rapidly and now has over 5000 employees and a truly national reach. We have approximately 100 NATA accredited laboratories that perform close to 6 million episodes each year for doctors, specialists, patients, hospitals and corporate clients. Clinical Labs services almost 100 private and public hospitals and is the largest provider of pathology services to public hospitals in Australia.

Who we are

We pride ourselves on our patient focus and medical excellence, empowering our people to help us to improve and save patient’s lives. Our culture is agile and willing to change, and we always act with the highest respect and integrity. Clinical Lab’s employees are passionate about what they do, the work environment in which they operate and the safety and wellbeing of all who interact with us.

Vaccination Requirements

As a healthcare provider, Clinical Labs requires all new employees to be vaccinated against preventable diseases. If successful, we will ask for proof of immunisation accordingly for our records.

You may be required to undergo probity checks as part of the recruitment process including police check and licence check.

Diversity and Inclusion

Australian Clinical Labs is an equal opportunities employer, we encourage applications from people of all ages, nationalities, abilities and cultures – including Aboriginal and Torres Strait Islander peoples, the LGBTQI+ community, people living with disability, and individuals with culturally diverse backgrounds. We’re happy to adjust our recruitment process to support accessibility needs. We also welcome applications from individuals with culturally diverse backgrounds. Australian Clinical Labs is committed to supporting Veteran Employment and Australian Defence Force Veterans and their spouses are encouraged to apply.

Please note, only shortlisted applicants will be contacted.