Courier operations Manager

JOB DESCRIPTION – COURIER OPERATIONS MANAGER

Position: Courier Operations Manager
Industry: Courier & Logistics
Experience: Minimum 5 Years
Location: SECUNDERABAD,HYDERABAD
Employment Type: Full-Time

Job Summary

We are looking for an experienced and responsible Courier Operations Manager to manage and supervise day-to-day courier operations, hub activities, delivery performance, staff coordination, and customer service. The candidate should have strong knowledge of courier/logistics operations and the ability to manage a team effectively.

Key Responsibilities

• Manage daily courier operations and ensure smooth functioning of the hub/branch.
• Supervise pickup, booking, sorting, dispatch, delivery, and return processes.
• Monitor delivery performance and ensure timely delivery of shipments.
• Manage and coordinate hub staff, delivery staff, and other operational employees.
• Monitor attendance, shift schedules, workload, and staff performance.
• Coordinate with other hubs and branches for smooth shipment movement.
• Handle operational issues, customer complaints, and delivery-related escalations.
• Ensure proper scanning, updating, and tracking of shipments in the system.
• Monitor pending, undelivered, returned, and delayed shipments and take necessary action.
• Ensure proper handling and safety of courier packages.
• Maintain daily operational reports and submit required reports to management.
• Monitor operational expenses and ensure effective utilization of company resources.
• Train and guide staff regarding company procedures and operational standards.
• Ensure compliance with company policies and management instructions.
• Coordinate with management and provide regular updates regarding operational performance.

Requirements

• Minimum 5 years of experience in courier, logistics, transportation, or related operations.
• Previous experience in a Courier Operations Manager / Hub Manager / Operations Manager role will be preferred.
• Malayalam proficiency is mandatory.
• Good communication and team management skills.
• Strong problem-solving and decision-making abilities.
• Ability to manage multiple operational activities simultaneously.
• Basic computer knowledge and familiarity with operational software/HRMS systems.
• Willingness to work flexible hours depending on operational requirements.
• Strong knowledge of local courier and delivery operations will be an advantage.

Preferred Skills

• Leadership and team management
• Courier & logistics operations
• Staff coordination
• Customer complaint handling
• Shipment tracking and monitoring
• Reporting and documentation
• Problem-solving
• Time management

Salary: As per experience and company standards.

Pay: ₹35,000.00 - ₹40,000.00 per month

Work Location: In person