Courier Service Coordinator

Job Summary

The Courier Service Coordinator supports the daily coordination of mail, package, pickup, and delivery operations. This role helps organize schedules, track shipments, communicate with delivery personnel and customers, maintain accurate records, and ensure courier activities are completed efficiently and professionally.

Responsibilities

• Coordinate daily courier pickups, deliveries, and assigned service routes.
• Organize mail and packages according to destination, priority, and schedule.
• Monitor shipment and delivery information for accuracy and timely completion.
• Communicate with couriers, postal staff, customers, and other departments.
• Assist with scheduling and assigning delivery activities as needed.
• Verify addresses, package information, labels, and service details.
• Track shipments and update records using computer or mobile systems.
• Respond to customer questions regarding delivery status and service procedures.
• Identify delivery delays, address issues, or other service concerns and report them appropriately.
• Maintain accurate documentation of pickups, deliveries, and courier activities.
• Help ensure packages and mail are handled securely and appropriately.
• Support smooth coordination between processing, transportation, and delivery teams.
• Follow established postal safety, security, and operational procedures.
• Keep work areas and records organized and up to date.
• Assist with other administrative and operational duties as assigned.

Qualifications

• Previous experience in courier, postal, logistics, transportation, or customer service is preferred.
• Strong organizational and time-management skills.
• Excellent verbal and written communication abilities.
• Strong attention to detail and accuracy.
• Comfortable using computers, mobile devices, and basic tracking systems.
• Ability to coordinate multiple tasks and priorities effectively.
• Dependable, professional, and service-oriented.
• Ability to follow schedules, procedures, and operational instructions.
• Strong problem-solving and teamwork skills.
• Ability to work effectively in a fast-paced environment.

Benefits

• Full-Time / Part-Time employment opportunities.
• Competitive compensation.
• Training and professional development opportunities.
• Hands-on experience in postal and logistics operations.
• Supportive and team-oriented work environment.
• Opportunities to develop coordination and customer-service skills.
• Potential opportunities for career advancement.

About United States Postal Service

The United States Postal Service provides mail and package delivery services throughout the United States. Its workforce supports a broad range of processing, transportation, customer service, and delivery operations designed to provide reliable postal services.

Pay: $18.00 - $22.00 per hour

Expected hours: 42.0 per week

Benefits:

• Employee assistance program
• Flexible schedule
• Parental leave
• Relocation assistance
• Retirement plan

Work Location: In person