Courier Service Representative

Job Summary

Atlantic Courier Service is seeking a reliable, organized, and customer-focused Courier Service Representative to support daily courier and delivery operations. The ideal candidate will coordinate deliveries, assist customers, maintain accurate service records, and help ensure packages and documents are handled and delivered efficiently.

Responsibilities

• Coordinate pickup and delivery requests with customers and courier staff.
• Receive and process customer delivery inquiries and service requests.
• Provide accurate information regarding delivery schedules and services.
• Prepare and verify shipping, delivery, and customer documentation.
• Track packages and update delivery information as needed.
• Communicate with drivers, dispatchers, customers, and team members.
• Assist with resolving delivery delays, address issues, and service concerns.
• Maintain accurate records of shipments, pickups, deliveries, and customer interactions.
• Ensure packages and documents are properly identified and handled.
• Follow company procedures for package security and customer information.
• Provide professional and courteous customer service.
• Perform other courier service and administrative duties as assigned.

Qualifications

• Previous courier, logistics, dispatch, retail, or customer service experience is helpful but not required.
• Excellent communication and interpersonal skills.
• Strong organizational and time-management abilities.
• Reliable, professional, and customer-focused attitude.
• Ability to manage multiple requests in a fast-paced environment.
• Comfortable using computers, phones, and basic delivery-tracking systems.
• Strong attention to detail and accuracy.
• Ability to work independently and as part of a team.
• Willingness to learn courier procedures and company systems.

Benefits

• Competitive compensation.
• Full-time and part-time opportunities.
• On-the-job training.
• Supportive and team-oriented workplace.
• Opportunities to develop logistics and customer service skills.
• Flexible scheduling based on business needs.
• Potential opportunities for career growth.

About Atlantic Courier Service

Atlantic Courier Service provides courier and delivery support focused on dependable service, accurate shipment coordination, and professional customer care. The team works together to help ensure efficient pickups, deliveries, and positive customer experiences.

Pay: $20.00 - $24.00 per hour

Expected hours: 36.0 per week

Benefits:

• Dental insurance
• Employee assistance program
• Flexible schedule
• Parental leave
• Retirement plan

Work Location: In person