Courier Service Representative

Job Summary

The Courier Service Representative supports the efficient handling, processing, and delivery of mail and packages while providing dependable customer service. This role involves organizing shipments, verifying delivery information, assisting customers, maintaining accurate records, and following established postal safety and service procedures.

Responsibilities

• Receive, sort, organize, and prepare mail and packages for delivery.
• Assist with pickup and delivery activities according to assigned schedules.
• Verify addresses, labels, and shipment information for accuracy.
• Handle letters, parcels, and other postal materials carefully.
• Provide courteous and professional service to customers.
• Answer questions about delivery procedures and available postal services.
• Maintain accurate records of shipments, pickups, and deliveries.
• Use handheld devices, computers, or other systems to update service information.
• Communicate delivery issues, delays, or package concerns to appropriate personnel.
• Follow established procedures for handling incoming and outgoing mail.
• Keep work areas organized, clean, and safe.
• Follow postal security, safety, and operational guidelines.
• Coordinate with coworkers and delivery personnel to support daily operations.
• Complete assigned tasks accurately while meeting service deadlines.

Qualifications

• Previous experience in courier, delivery, postal, logistics, retail, or customer service is preferred.
• Strong communication and interpersonal skills.
• Excellent organization and attention to detail.
• Ability to handle packages and mail responsibly.
• Comfortable using basic computer or mobile technology.
• Ability to follow schedules, instructions, and established procedures.
• Dependable, punctual, and professional work habits.
• Ability to work independently and as part of a team.
• Strong customer-service mindset.
• Ability to work effectively in a fast-paced environment.

Benefits

• Full-Time / Part-Time employment opportunities.
• Competitive compensation.
• Structured workplace and training opportunities.
• Hands-on experience in postal and delivery operations.
• Opportunities to develop customer service and logistics skills.
• Supportive team environment.
• Potential opportunities for professional growth.

About United States Postal Service

The United States Postal Service provides mail and package delivery services across the United States. Employees support a wide range of postal operations while helping maintain reliable service for residential and business customers.

Pay: $20.00 - $22.00 per hour

Expected hours: 42.0 per week

Benefits:

• 401(k)
• Employee assistance program
• Flexible schedule
• Relocation assistance
• Retirement plan

Work Location: In person