Course Counselor

Course Counsellor / Telecaller

Institute: DES-TECH ACADEMY, Ernakulam, Kerala
Job Type: Full-time
Work Schedule: Monday to Saturday, 9:30 AM – 6:00 PM

Job Summary

DES-TECH ACADEMY is looking for an enthusiastic and target-oriented Course Counsellor / Telecaller to join our admissions and student counselling team. The role involves communicating with prospective students, understanding their career goals, explaining suitable courses and supporting the admission process.

Key Responsibilities

• Make outbound calls to prospective students and follow up on enquiries.
• Handle incoming calls and provide accurate information about courses, eligibility, duration, fees and career opportunities.
• Counsel prospective students based on their educational background and career objectives.
• Convert qualified enquiries into course admissions through effective follow-up.
• Maintain regular follow-ups with prospective students through phone, WhatsApp and other approved communication channels.
• Schedule counselling sessions and campus visits where appropriate.
• Maintain accurate records of enquiries, follow-ups and admissions in the institute's CRM or tracking system.
• Meet assigned enquiry follow-up and admission targets.
• Coordinate with the academic and administration teams to ensure a smooth admission process.
• Provide timely feedback on student enquiries and market responses to the management.

Required Skills & Qualifications

• Minimum qualification: Plus Two / Diploma / Graduate.
• Previous telecalling experience is required.
• Experience in educational counselling, admissions, sales or telecalling will be an advantage.
• Strong Malayalam and English communication skills.
• Good telephone etiquette and interpersonal skills.
• Ability to confidently explain course-related information.
• Basic computer knowledge and familiarity with WhatsApp, email and MS Office.
• Ability to maintain systematic follow-ups and enquiry records.
• Self-motivated, positive and comfortable working with performance targets.

Preferred Candidate Profile

• Candidates who enjoy communicating with students and parents.
• Candidates with a persuasive but professional communication style.
• Experience in an educational institute, training centre, EdTech company or similar environment is preferred.
• Fresh graduates with relevant telecalling experience may also apply.

Compensation & Benefits

• Monthly salary: Competitive and based on qualifications and relevant experience.
• Extra Incentive will be provided for each admission.
• Annual performance bonus: Provided in addition to the monthly salary, subject to applicable performance criteria.
• Professional working environment.
• Opportunity to develop a career in education counselling and admissions.Work Location

DES-TECH ACADEMY, Ernakulam, Kerala

How to Apply

Please submit your updated resume through Indeed.

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

• Cell phone reimbursement

Work Location: In person