CPG Deductions Specialist

About the Role

As a Deductions Specialist at Glimpse, you will be the expert human-in-the-loop behind our AI-powered deductions platform. You will help leading CPG brands recover millions of dollars in lost revenue by investigating retailer deductions, determining whether claims are valid, and driving disputes through to resolution.

Rather than managing deductions for a single brand, you will work across a portfolio of leading consumer goods brands, partnering with AI to deliver accurate, high-quality outcomes at scale. Our platform handles the repetitive work of retrieving documentation and organizing data, allowing you to apply your expertise to evaluate complex claims and maximize revenue recovery.

What You'll Do

• Investigate & Validate: Review retailer chargebacks (promotions, shortages, pricing, compliance, etc.), leveraging AI agents to surface data while you handle edge cases and complex resolutions.
• Train the AI: Determine claim validity by evaluating supporting documentation (invoices, proofs of delivery) and use your final decisions to actively train our AI models on complex deduction scenarios.
• Manage Disputes: Prepare, submit, and track deduction disputes through retailer and vendor portals through to final resolution.
• Collaborate Cross-Functionally: Work closely with Glimpse’s operations and customer success teams to understand customer trade programs and identify root causes of revenue leakage.
• Maintain Accurate Records: Keep clean, organized documentation and follow structured operational workflows to ensure high accuracy and timely follow-up.

Pay: Php498.00 - Php872.00 per hour

Expected hours: 40.0 – 50.0 per week

Work Location: Hybrid remote in Pampanga