CQC Registered Manager

The Registered Manager will have overall responsibility for the effective management and day-to-day operation of the domiciliary care service, ensuring the delivery of safe, compassionate, person-centred and high-quality care.

The post holder will ensure that the service operates in accordance with relevant legislation, regulations, CQC requirements, organisational policies and best practice. The Registered Manager will provide strong leadership to the care team, promote a positive culture, and ensure that people receiving care are treated with dignity, respect and choice.

Key ResponsibilitiesLeadership and Management

• Provide effective leadership and direction to the care team.
• Manage, supervise and support care staff, senior carers and office-based staff as appropriate.
• Promote a positive, inclusive and person-centred workplace culture.
• Conduct regular staff supervision, appraisals and performance reviews.
• Identify training and development needs and ensure staff maintain the skills and competencies required for their roles.
• Manage staff performance, attendance, conduct and disciplinary matters in accordance with company procedures.
• Ensure appropriate staffing levels and effective workforce planning.

Care Quality and Service Delivery

• Ensure care is delivered safely, consistently and in accordance with individual care plans.
• Promote person-centred care that respects people's preferences, independence, privacy, dignity and rights.
• Ensure care plans and risk assessments are accurate, current and regularly reviewed.
• Monitor the quality and effectiveness of care through audits, observations, reviews and feedback.
• Respond promptly to concerns, complaints, incidents and safeguarding matters.
• Ensure lessons are learned from incidents, complaints and feedback and that appropriate improvements are implemented.
• Work collaboratively with families, healthcare professionals, social workers and other relevant agencies.

Regulatory and Compliance Responsibilities

• Maintain the service in accordance with applicable legislation, regulations and CQC requirements.
• Act as the Registered Manager and ensure the service meets the relevant requirements of the Health and Social Care Act and associated regulations.
• Maintain appropriate records and documentation to demonstrate compliance.
• Prepare for and participate in CQC inspections and respond appropriately to regulatory requirements.
• Ensure policies and procedures are implemented and regularly reviewed.
• Maintain effective systems for quality assurance, governance and continuous improvement.
• Ensure safeguarding procedures are followed and concerns are reported to the appropriate authorities.
• Ensure staff recruitment and employment practices meet regulatory and organisational requirements.

Health and Safety

• Ensure appropriate health and safety procedures are implemented and monitored.
• Assess and manage risks associated with service delivery.
• Ensure staff understand their responsibilities regarding infection prevention and control, moving and handling, medication, lone working and other relevant areas.
• Investigate accidents, incidents and near misses and implement corrective actions where necessary.
• Ensure appropriate emergency and business continuity arrangements are in place.

Medication Management

• Ensure medication is managed safely and in accordance with legislation, professional guidance and company policy.
• Ensure staff responsible for medication administration are appropriately trained and competent.
• Monitor medication records and undertake regular audits.
• Investigate medication errors and take appropriate action.

Safeguarding

• Promote a zero-tolerance approach to abuse, neglect and discrimination.
• Ensure safeguarding concerns are recognised, reported, investigated and appropriately managed.
• Work with local safeguarding authorities and other professionals when required.
• Ensure staff receive appropriate safeguarding training and understand their responsibilities.

Financial and Operational Management

• Support the financial management and sustainability of the service.
• Monitor staffing costs, hours and resources.
• Ensure efficient allocation of care packages and staff rotas.
• Support business development and growth while maintaining the quality and safety of care.
• Monitor service performance against agreed targets and objectives.

Communication and Partnership Working

• Develop effective relationships with people receiving care, their families and representatives.
• Liaise with local authorities, NHS professionals, social workers, GPs and other external professionals.
• Attend relevant meetings and reviews.
• Ensure effective communication between office staff, care staff and external professionals.
• Respond professionally and promptly to enquiries, concerns and complaints.

Person SpecificationEssential Qualifications and Experience

• Previous management experience within domiciliary care, home care or a similar adult social care setting.
• Demonstrable experience of managing and leading a care team.
• Strong knowledge of person-centred care and safeguarding.
• Understanding of CQC regulations, standards and inspection processes.
• Experience of care planning, risk assessment and quality assurance.
• Experience managing staff performance, supervision and development.
• Good understanding of health and safety and medication management.
• Excellent communication, organisational and problem-solving skills.
• Ability to work independently and make appropriate management decisions.
• Commitment to promoting dignity, choice, independence and equality.

Desirable

• Relevant qualification in Health and Social Care, such as Level 4 or Level 5 Leadership and Management for Adult Care.
• Previous experience as a Registered Manager or Deputy Manager.
• Experience managing a CQC-registered domiciliary care service.
• Knowledge of local authority commissioning and NHS partnership working.
• Experience with electronic care planning and rostering systems.

Key Competencies

The successful candidate will demonstrate:

• Strong leadership and management skills.
• Excellent communication and interpersonal skills.
• High levels of integrity and professionalism.
• Strong organisational and time-management abilities.
• Effective decision-making and problem-solving skills.
• Commitment to continuous improvement.
• Ability to manage competing priorities.
• A compassionate and person-centred approach.
• Ability to build trust with staff, service users, families and professionals.
• Commitment to equality, diversity and inclusion.

Working Requirements

• Ability to work flexibly to meet the needs of the service.
• Participation in an on-call or out-of-hours management rota where required.
• Ability to travel within the service area.
• Enhanced DBS check will be required.
• Right to work in the UK must be demonstrated.
• Employment will be subject to satisfactory references and other appropriate pre-employment checks.

Safeguarding and Professional Standards

The Registered Manager is responsible for ensuring that safeguarding is embedded throughout the service and that all staff understand and fulfil their safeguarding responsibilities.

The post holder must maintain confidentiality, comply with data protection requirements and uphold professional standards at all times.

Equality, Diversity and Inclusion

The organisation is committed to equality, diversity and inclusion. The Registered Manager is expected to promote an environment where people receiving care and employees are treated fairly, respectfully and without discrimination.

Pay: £30,000.00-£35,000.00 per year

Benefits:

• Additional leave
• Casual dress
• Company pension

Work Location: In person