CQC Registered Manager

Job Summary

We are seeking an experienced and motivated CQC Registered Manager – Domiciliary Care to lead the day-to-day operation of our home care service. The role will focus on ensuring safe, high-quality, person-centred care is delivered to service users in their own homes while maintaining compliance with CQC regulations, legislation, and company policies.

The Registered Manager will lead the care team, oversee care planning and service delivery, manage staffing and rotas, monitor quality and safeguarding, and drive continuous improvement across the service.

Key Responsibilities

• Lead and manage the day-to-day operations of the domiciliary care service.
• Ensure the service consistently meets CQC standards, legal requirements, and company policies.
• Ensure safe, person-centred care is delivered in service users’ own homes.
• Develop, review, and maintain care plans and risk assessments based on individual needs.
• Oversee medication management and ensure appropriate records and procedures are maintained.
• Recruit, induct, supervise, train, and support care staff.
• Manage staff rotas, care calls, staffing levels, and continuity of care.
• Monitor staff performance, attendance, conduct, and compliance with company procedures.
• Ensure effective safeguarding, incident reporting, complaints, and risk-management procedures.
• Conduct regular audits and quality checks, including care plans, medication records, staff files, and service delivery.
• Maintain accurate and up-to-date care and compliance documentation.
• Monitor service-user feedback and implement improvements where required.
• Build positive relationships with service users, families, GPs, social workers, local authorities, and other healthcare professionals.
• Ensure appropriate action is taken when service users’ needs change.
• Maintain effective health and safety, infection control, and emergency procedures.
• Support the service in preparing for and responding to CQC inspections.
• Ensure the service maintains a strong culture of safeguarding, dignity, independence, equality, and person-centred care.
• Participate in the on-call rota, providing out-of-hours support and managing urgent issues or escalations involving service users, staff, or service delivery.

Essential Skills & Experience

• Previous management or senior leadership experience within domiciliary/home care or adult social care.
• Strong understanding of CQC regulations and regulated care services.
• Experience managing care staff, including recruitment, supervision, training, and performance management.
• Good knowledge of care planning, risk assessments, safeguarding, medication, and quality assurance.
• Experience managing staff rotas, care packages, and community-based care delivery.
• Understanding of dementia and Alzheimer’s care, where applicable.
• Excellent communication and relationship-building skills.
• Strong organisational, problem-solving, and decision-making abilities.
• Ability to lead and motivate a team while maintaining high standards of care.
• Good understanding of relevant adult social care legislation and regulatory requirements.
• Commitment to promoting safe, compassionate, dignified, and person-centred care.

Join us as a CQC Registered Manager to lead with passion, inspire your team, and deliver outstanding care that transforms lives!

Pay: Up to £40,000.00 per year

Ability to commute/relocate:

• Bournemouth BH8 8QS: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

• Do you hold a full, valid UK driving licence?
• Do you have access to your own vehicle for work purposes?

Work Location: In person