客户质量工程师 CQE（日语）

该职位来源于猎聘 1. 负责顾客抱怨的及时有效处理，包括24小时快速反应，围堵措施的实施，协调相关部门分析根本原因，并制定和实施纠正预防措施，并及时将8D报告发送给客户。 Be responsible for customer complaint solving on time, including fast response in 24hrs, containment action implementing, coordinate relating department to do root cause analysis and take corrective and preventive actions, send 8D report to customer to close the complaint. 2. 负责售后产品质量问题的处理，包括三包索赔，与顾客沟通并取回售后缺陷件。 Be responsible for after-market quality problem solving, including customer claim for compensation solving, communication and getting defective products from the customer, etc. 3. 顾客退货产品的处理，包括：退货产品的返工和分选，缺陷产品的解析，会同责任部门制定纠正预防措施，及时递交分析报告给客户。 Customer returned product solving, including coordinating relating departments for reworking and sorting, defective product analysis and taking corrective and preventive action together with responsible department, and submitting analysis report to customer on time. 4. 领导客户现场服务，包括：顾客装配现场出现的质量问题的快速响应和处理，组织产品的分选避免客户停线，取回故障件、相关发票等，以及顾客现场的其他问题的处理。 Lead customer on-site service, including fast response while quality issued during customer assembly, sorting products to avoid customer line down, get defective product back to SLN, getting claim invoice and post it back to SLN, and other problem solving. 5. 负责顾客业绩的测评，包括：0公里质量、售后市场质量、每月顾客综合业绩测评，并监控各项指标的目标达成情况，当发现异常时进行报警，会同相关部门分析原因并制定改进措施。 Be responsible for customer performance evaluation process, including: 0KM ppm, after-market ppm (3MIS, 6MIS, etc.), monthly customer performance evaluation score, alarm to management team while major issue happened. 6. 每月完成所有顾客相关的数据分析和报告，并提交到月度质量会议进行评审。 Customer service data analysis and report monthly, submit it to monthly quality meeting for review. 7. 顾客审核或来访的接待，协同顾客完成审核、或产品的解析等工作。 Customer audit or visit reception, company with customer to finish audit or product defects analysis. 8. 顾客关系的维护和建立，确保良好的沟通和联络。 Customer relationship maintaining or building to make sure good communication. 9. 上级安排的其他工作任务。 Any other tasks assigned by the supervisor. 任职要求： 1.

本科及本科以上，机械或日语专业 Bachelor’s degree or above in mechanical or Japanese. 2.

诚实守信，敬业专业，高效执行，结果导向 Be honest and trustworthy, hard work and professional, efficient execution, result oriented. 3. 较好的英语读写和口语表达能力 Good written and oral English 4. 良好的沟通和谈判技能

Good communication and negotiation skills 5. 能长时间出差 Be able to long-time business trip if need