CQE - Customer Quality Engineer (6 Days work)

Key responsibilities

• Conduct comprehensive quality inspections and audits on manufactured products to ensure compliance with customer specifications and industry standards
• Investigate and resolve customer quality complaints and concerns in a timely and professional manner
• Liaise with customers to understand their quality requirements and expectations, acting as the primary point of contact for quality-related issues
• Prepare detailed quality reports and documentation, including non-conformance reports, corrective action requests and quality certifications
• Perform statistical analysis and trending of quality data to identify patterns, root causes and opportunities for continuous improvement
• Collaborate with internal manufacturing teams to implement corrective and preventive actions (CAPA) in response to quality issues
• Conduct audits of supplier and manufacturing processes to verify adherence to quality management systems
• Maintain and update quality control procedures, work instructions and testing protocols
• Participate in process improvement initiatives and kaizen activities to enhance product quality and operational efficiency
• Support the development and implementation of new quality standards and certifications as required

What we're looking for

• Minimum of 2-5 years' experience in a quality assurance or quality control role within a manufacturing environment

• Strong knowledge of quality management systems, ISO standards (particularly ISO 9001, ISO/TS 16949 or equivalent) and customer quality requirements

• Proficiency in statistical quality control tools and methods, including SPC (Statistical Process Control), Six Sigma or similar methodologies

• Excellent communication skills in both written and verbal English, with the ability to effectively engage with customers and cross-functional teams

• Proficiency in using quality management software and Microsoft Office applications

• Demonstrated experience in customer-facing quality roles and complaint resolution