CQE&Lab Supervisor

该职位来源于猎聘 1. New Product Development (NPD) Quality Management

• Lead quality planning and execution throughout the NPD lifecycle, including concept, design, prototype, validation, pilot run, and mass production transfer.
• Develop and review quality control plans (QCP), failure mode and effects analysis (FMEA), control plans, and inspection standards for new products, aligned with cross-functional teams (R&D, Engineering, Production).
• Conduct design verification (DV) and design validation (DV) activities to ensure product compliance with design requirements, industry standards (e.g., ISO, EU, FDA), and regulatory guidelines.
• Monitor pilot production quality performance, identify non-conformances, and collaborate with engineering teams to implement corrective and preventive actions (CAPA).
• Approve product release for mass production only after confirming quality criteria are fully met; document all NPD quality records for audit trails.
• Lead testing lab to standardize customer quality and organize and implement the test.
• Customer Quality Management
• Serve as the primary point of contact for customer quality-related inquiries, complaints, and audits.
• Investigate customer quality issues (e.g., product defects, performance deviations) using root cause analysis tools (e.g., 5 Whys, Fishbone Diagram, 8D Methodology) and drive resolution within agreed timelines.
• Prepare and submit customer-facing quality reports (e.g., corrective action reports, quality performance dashboards) and ensure close communication with customers to restore satisfaction.
• Coordinate with production and supply chain teams to implement corrective actions for recurring customer issues and prevent future occurrences.
• Conduct customer quality audits and pre-delivery inspections (PDI) as required, support customer visits and product qualification processes.