CQI Coordinator_ 5165

BronxWorks helps individuals and families improve their economic and social well-being. From toddlers to seniors, we feed, shelter, teach, and support our neighbors to build a stronger community. In all aspects of our work, we strive for the highest ethical and performance standards and guided by the belief that people are to be treated with dignity and respect regardless of their present situation or past experiences. We have 60 plus locations throughout the borough providing a variety of programs that offer assistance in the areas of family, children and youth support, educational services, elder care, homelessness, mental health, and workforce development. We are an employer of choice for anyone interested in a meaningful career in the social services field.

Qualifications (education, professional certifications or licenses, experience)

• Bachelor’s degree
• Proficiencyinverbal and writtenEnglishrequired;verbalproficiencyin a second language preferred
• Proficiencyin modern business communications including personal computers, electronic mail, voicemail,facsimileand copier equipment

Essential Duties and Responsibilities

• Provide outreach and referral development services with ACS PPRS liaisons, otherBronxWorksprograms, andcommunity basedprograms
• Respond to and triage all referral calls
• Provide intake services for all referrals,including intake interviews and write ups
• Collect statistical information from Contact Grids, PROMIS and CNNX and other required databases to write and complete reports
• Collect information directly fromCase Managers and Assistant Program Directorsnecessary to compile required reports
• Extract data from data sources toidentifyimportant trends and problems
• Trainnew staffto use computerized data base programs
• Submit written reports and analysis thataccompanydata reporting and presentations
• Present data findings ininternal andinter-agency meetings
• Interact withACSon an as-needed basis
• Participate in grant writing projects
• Provide quality assurance for case management input and charting inclient baseddata systems including Contact Grids, PROMIS and CNNX
• Maintain familiarity with program resources available on- and off-site
• AttendCSmeetingfor CQI purposes tomaintainprogram standards. Must be able to report on thesemeetingand changing standards.
• Assistwith special projects as assigned includingrepresentingagency at interagency events
• Report to and meet with theProgram Directoron a regular basis
• Performadditionalduties as assigned

Program Specific Responsibilities

• Progress notes review (Contact Grid, Promis, Salesforcer and CNNX)
• Conduct caserecord reviews and provide reports
• Case Planner Report, verify active cases within month Tracked Children Report )
• FASP Due and FTC Report(Verify CP responsibility and FTCtimeframe)
• Supervisor Case Review,Close Case Report,Connections spot check
• Staff KPI targets (email),KPI Excel Spreadsheet andPowerpoint,KPI NarrativeSubmit reportsto Program Director
• Maintain intake, case review, group work logs
• Assist with ordering Program supplies with Program Director.
• Any other duties, where appropriate

Skills/Abilities

• Excellent interpersonal and organizational skills
• Ability to use a computer for prolonged periods
• Ability to sit, crouch and walk for extended periods of time
• Ability to lift, pull, push, and/or move up to 60 pounds
• Ability to bend and retrieve objects and/or documents
• Ability to climb stairs
• Ability to climb and stand on a15 footladder
• Ability to travel in the boroughs of New York City and its adjacent counties via public transportation

Background Information on BronxWorks and Office/Program:

BronxWorks helps individuals and families improve their economic and social wellbeing. From toddlers to seniors, we feed, shelter, teach, and support our neighbors to build a stronger community.

BronxWorks seeks to build an inclusive organization grounded in respect for differences. We support all aspects of diversity, and in accordance with federal, state and local laws, does not discriminate unlawfully against employees and applicants for employment on the basis of age, color, creed, disability, marital status, military status, national origin (including ancestry), predisposing genetic characteristic, race, sex, gender, actual or perceived sexual orientation (including actual or perceived heterosexuality, homosexuality, bisexuality and asexuality), status as a victim of domestic violence, or any other characteristic protected by law. This commitment applies to all terms, conditions and privileges of employment, including but not limited to recruitment, hiring, compensation, training and employee development, placement, promotion, demotion, upgrading, downgrading, transfer, layoff and termination.

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