Creation Supervisor: BPO/US OPERATIONS

Creation Supervisor: BPO

Oversees the Sales Support team’s daily operations, ensuring efficient processes, quality client interactions, and accurate documentation. They also coach the team, monitor performance metrics, and handle sales calls to drive revenue and model best practices.

Note: The designation as a Managerial or Supervisory role will depend on the candidate’s

background and experience.

RESPONSIBILITIES

• Supervise and mentor Sales Assistants to achieve individual and team performance goals.
• Monitor daily calls, follow-ups, and CRM updates for quality and productivity.
• Conduct performance reviews, provide feedback, and implement development plans.
• Support onboarding and training new team members.
• Handle inbound/outbound sales calls, respond to client inquiries, and support job listings.
• Lead by example, oversee call quality, and provide real-time coaching
• Ensure CRM data accuracy and optimize workflows for scheduling, documentation, and reporting.
• Identify process improvements to enhance efficiency and sales outcomes.
• Track team KPIs and prepare performance reports for management.
• Analyze data to identify trends, gaps, and improvement opportunities.
• Ensure accurate, timely documentation of sales activities and outcomes.
• Act as an escalation point for client and team concerns and complex inquiries.
• Ensure timely follow-ups and professional communication with clients and prospects.
• Coordinate with internal stakeholders to align sales activities with business priorities.
• Provide daily administrative support and maintain organized digital folders, trackers, and documentation.
• Oversee email management, task delegation, and follow-up tracking for the team.
• Ensure compliance with company processes and documentation standards.

QUALIFICATIONS

• Bachelor's Degree required or High School diploma with 3+ years of relevant

  professional experience.

  • Excellent spoken English with a clear, neutral accent and the ability to demonstrate

  effective call handling live.

  • Proven ability to excel in high-volume, high-pressure calls and coach teams to achieve

  the same.

  • 3+ years in contact center/customer care, with direct exposure to US night-shift

  operations.

  • 2+ years in a supervisory role managing team quality, CRM accuracy, and workflows.

  • Strong coaching mindset with a track record of improving sales or customer support

  performance through team development.

  • Experience building processes and systems for growing teams (e.g., call scripts, QA

  checklists, escalation paths).

  • Strong persuasion and leadership skills, with the ability to lead and scale larger teams.

  • Adaptable and able to thrive in a fast-paced startup environment with evolving priorities

BENEFITS

• HMO + 2 Dependents (Effective Day 1)
• Transportation & Rice Allowances
• Leave Conversion Benefit
• Performance Reviews
• Government Mandated Benefit

WORK SET-UP: Monday – Friday |Night Shift (DST Dependent)

WORK LOCATION: BGC, TAGUIG CITY