Creative Customer Experience Executive

Creative Customer Experience Executive

Planet Doughnut | Shrewsbury25 - 40 hours per week | Monday - Friday | Flexible working hours

This isn't your typical customer service role.

We're looking for someone creative, organised and brilliant with people to join Planet Doughnut in a brand-new role at the heart of our growing bakery.

We produce more than 2 million handmade doughnuts every year from our bakery in Shrewsbury, and around 400,000 of those are completely bespoke, created for businesses, brands, events and customers across the UK.

That's where you come in.

The Role

You'll take ownership of our inbound customer enquiries, particularly our growing bespoke business.

One minute you could be helping a customer turn an idea or brand into a completely bespoke doughnut. The next, you'll be working with our creative and NPD teams on designs, coordinating with the bakery to make sure an order comes together, or helping manage the digital operation behind our newest growth project.

In December, we're rolling out seven Planet Doughnut vending machines, and you'll also play a key role in managing the digital side of that operation from our central bakery in Shrewsbury.

It's customer service but with a lot more creativity, variety and doughnuts.

What You'll Be Doing

You'll be the link between our customers and the teams that bring their ideas to life.

You'll manage inbound enquiries from first contact through to order, help customers develop bespoke doughnut concepts, coordinate designs and requirements with our creative and NPD teams, and work closely with our bakery team to make sure everything is achievable and delivered brilliantly.

You'll also help manage the day-to-day digital side of our vending operation, responding to customer queries, monitoring activity across our growing network and helping us deliver a great customer experience across all seven locations.

As the business grows, we expect the role to grow with it.

Who We're Looking For

We're not necessarily looking for someone who's spent years working in a traditional customer service department.

We're looking for someone who is creative, confident, organised and naturally good with people.

You'll enjoy speaking to customers, but you'll also get excited about turning their ideas into something real. You'll be comfortable juggling several projects at once, communicating with different teams and taking ownership rather than waiting to be told what to do.

An eye for design, branding, social media or creative work would be a real advantage - but attitude, personality and organisation are just as important.

Why Planet Doughnut?

We're a growing Shrewsbury manufacturer producing more than 2 million handmade doughnuts a year.

We've built our business around doing things differently: handmade products, rapid development, ambitious bespoke projects and a team that genuinely enjoys creating things customers haven't seen before.

With 400,000 bespoke doughnuts already leaving our bakery each year and our first major vending rollout launching this December, there's a huge amount happening.

This is an opportunity to join at an exciting point in that journey and make a brand-new role your own.

If you want a job where every day looks slightly different, and where some fairly ridiculous doughnut ideas regularly become reality, we'd love to hear from you.

A Role That Can Work Around You

We're flexible about how this role looks for the right person.

We're looking for someone to work between 25 and 40 hours per week, with a presence across Monday to Friday, but we're very open to how those hours are structured.

That could mean traditional full-time hours, or something like 9am - 3pm each day to work around the school run.

We're less interested in fitting someone into a rigid working pattern and more interested in finding the right person for the role. If you're brilliant at what you do, we'll work together to find a structure that works.

There's also plenty of scope to make the role your own as the business continues to grow.

Pay: £13.00-£15.00 per hour

Expected hours: No less than 25.0 per week

Benefits:

• Casual dress
• Company events
• Cycle to work scheme
• Discounted or free food
• Employee discount
• Flexitime
• Free parking
• On-site parking

Work Location: In person