Creative Operations Lead

Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Sr. Creative Operations Consultant, you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of travel. If so, consider an opportunity with Deloitte under our Project Delivery Talent Model. Project Delivery Model (PDM) is a talent model that is tailored specifically for long-term, onsite client service delivery.

Work You'll Do/Responsibilities

• The Creative Operations Lead owns the end-to-end creative workflow for a high-volume CRM account spanning email and direct mail, driving projects from brief through creative approval with precision and accountability.
• Day-to-day, this role manages creative timelines, tracks review cycles, and monitors task progress in Workfront - running daily standups and following up proactively to keep campaigns on track.
• On the people side, the Creative Operations Lead handles pod capacity planning and resource assignments, identifying constraints, surfacing blockers, and building contingency coverage for competing priorities or PTO.
• From a production standpoint, this role owns creative QA/readiness for handoff to campaign operations to start build process - maintaining version control, troubleshooting file issues, managing image licensing, and applying knowledge of email and direct mail specs and best practices.

The successful candidate would possess these skills:

• Ability to work independently and collaborate as part of a team
• Effective written and verbal communication skills
• Meticulous attention to detail and quality of work product
• Ability to build and sustain professional relationships
• Ability to lead projects or workstreams
• Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
• Strong interpersonal skills and professional demeanor
• Ability to meet deadlines
• Ability to provide clear guidance to others

Recruiting for this role ends on December 31 st 2026.

The Team Our Deloitte Customer team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce.

Our Digital Foundry & Operations works with the Customer group to bring a flexible capability and fluid capacity model to the delivery of small technology projects and enhancements.

Qualifications Required

• 5+ years of experience managing creative resources, workflows, and output in high-volume settings
• 5+ years of experience with email and direct mail creative development and deployment
• 5+ years of experience with project management platforms (e.g. Workfront, Jira, etc.)
• 5+ years of experience in an agency environment
• 5+ years of experience working with hybrid onshore/offshore teams
• Bachelor's degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience
• Limited immigration sponsorship may be available
• Ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve

Preferred

• Analytical/ Decision Making Responsibilities
• Analytical ability to manage multiple projects and prioritize tasks into manageable work products
• Can operate independently or with minimum supervision
• Excellent Written and Communication Skills
• Ability to deliver technical demonstrations

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $127,000 to $150,000.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.