Creative Operations Manager

Department: Creative & Operations

Type: Full-Time Permanent. The working hours are 9.30 – 6, Monday to Friday. Due to the operational, QC and team-management responsibilities of the position, the role is not eligible for home or hybrid working.

Location: SG5 4BH

Apply : https://kingdom-creative.co.uk/vacancies/creative-operations-manager/

THE BUSINESS

We’re an established multi award-winning film production agency with an extensive track record of working in the automotive industry. We are proud to be the long-term creative and production partner for some of the biggest global and aspirational brands. We are passionate about capturing emotion and storytelling. Passionate about producing award-winning work. We are innovators in our field, recognised for our ideas, storytelling and award-winning work. We build long-standing relationships with our clients built on transparency, trust and effective communication. We produce everything from above the line campaigns to event and documentary filming, providing a full agency offering across Strategy, Creative, Production and Post-Production.

JOB SUMMARY

The Creative Operations Manager is responsible for ensuring Kingdom’s creative work moves efficiently through production, post-production, quality control and final delivery. This is a hands-on operational and people-management role requiring a strong understanding of production and post-production. The role will maintain oversight of live and upcoming projects, understand their key requirements and pressures, and ensure the Creative Team is deployed effectively. The Creative Operations Manager will work closely with the Creative Director to assist in the day-to-day management and utilisation of the Creative Team and work closely with the senior creatives to lead Kingdom’s QC process, ensuring every film is properly reviewed before it leaves the business. Working closely with the Head of Operations, the role will also build knowledge of Kingdom’s wider operational systems and processes, document critical information and develop towards broader operational leadership over time.

JOB RESPONSIBILITIES – CREATIVE OPERATIONS & RESOURCE PLANNING (40% of the role)

• Maintain oversight of live and upcoming projects, understanding their key requirements, timings and pressures.
• Own and maintain the internal creative resource schedule in Synergist, our Agency Management Software.
• Forward-plan resources across pre-production, filming and post-production.
• Assist the Creative Director in allocating work based on project needs, skills, experience, availability and development opportunities.
• Maintain visibility of current and future capacity, balancing workloads across the Creative Team.
• Work with Producers to ensure resource plans support agreed project timings and requirements.
• Identify scheduling conflicts, bottlenecks and resource risks early.
• Highlight where delays, amends or changes in scope could affect capacity or delivery.
• Challenge unrealistic or incomplete resource requests and work with Producers to find practical solutions.
• Reprioritise resources quickly when projects, feedback or deadlines change.
• Lead regular studio and resource-planning discussions, ensuring priorities and responsibilities are clear.
• Act as the central operational link between Creative, Production, Post-Production and Operations.
• Maintain clear communication across teams regarding priorities, resources, risks and changes.
• Resolve competing resource requirements constructively, escalating significant risks where required.
• Identify when additional external support may be needed and raise this with the relevant team members.
• Ensure billable hours are reported accurately within Synergist, supporting reliable capacity and utilisation reporting.
• Monitor recurring workflow issues and improve resource-planning processes.
• Communicate decisions clearly and ensure agreed actions are followed through.

Detailed project management, budgets, scope, client communication and overtime will remain the responsibility of the relevant Producer.

JOB RESPONSIBILITIES – QC MANAGEMENT (25% of the role)

• Own and manage Kingdom’s QC process for all projects.
• Ensuring every film that leaves the building meets the required standard.
• Participate in final QC alongside the relevant Producer, Creatives and Creative Director.
• Maintain and document a clear QC and sign-off process.
• Ensure sufficient time is included in project schedules for QC.
• Identify recurring issues and work with the Head of Operations to improve processes, training or accountability.

QC is a shared responsibility. Producers and Creatives remain accountable for checking their own work, with the Creative Operations Manager responsible for overseeing the process and confirming that QC has been completed.

JOB RESPONSIBILITIES – LINE & TEAM MANAGEMENT (25% of the role)

• Play a supporting role with the line-management of the Creative Team, supporting with appraisals, objectives and development plans.
• Provide timely, constructive feedback and address performance concerns appropriately.
• Monitor workload, wellbeing and development needs.
• Manage annual leave, absence records and agreed HR Toolkit reporting for the team.
• Work with the Creative Director to support creative standards, skills development and team capability.
• Assist Creative Director in using project allocation to support individual development as well as effective delivery.
• Build a positive, accountable and well-organised team culture.

JOB RESPONSIBILITIES – OPERATIONAL SUPPORT & IMPROVEMENT (10% of the role)

• Work with the Head of Operations to understand and support Kingdom’s wider operational processes.
• Support business continuity and operational resilience by maintaining clear documentation, sharing knowledge, and ensuring critical processes can be effectively supported by multiple team members.

THE PERSON:

• Experience in creative operations, studio management, production management or a related role.
• A strong understanding of production and post-production workflows.
• Experience managing resources across multiple projects and deadlines.
• Proven line-management experience.
• Strong organisational and problem-solving skills.
• The ability to make confident decisions when priorities change.
• An understanding of film QC and delivery processes.
• Strong attention to detail.
• The confidence to challenge unrealistic requests.
• Good commercial awareness, including the impact of utilisation, delays and overruns.
• Strong working knowledge of Synergist or a comparable agency-management system.
• The ability to document and improve operational processes.
• Must be able to drive and live within a 60-minute commute of SG5 4BH.
• A lover of dogs.

Please apply via the following link: https://kingdom-creative.co.uk/vacancies/creative-operations-manager/