Creative PMO

Responsibilities About the Role At Tentang Anak, we move fast because families can't wait. Our Creative team is the backbone of brand expression across multiple product verticals (app, eCommerce, nutrition, skincare, books), shipping 50+ deliverables every month across social, campaigns, design, and content.

As our Creative PMO, you'll be the operational nerve center that makes our creative machine predictable, visible, and scalable. You'll own process governance, project tracking, team health metrics, and operational reporting—empowering our Head of Creative and Creative Managers to focus on output quality and business impact.

We need someone to bring rigor to our processes without slowing us down—someone who ensures quality, protects team capacity, and gives leadership the visibility they need to make smart decisions.

This role is not about being a gatekeeper. It's about enabling velocity while creating transparency. You'll be a trusted partner to the creative leadership team, solving problems proactively and improving how we work every single day.

What You'll Own Process Governance & Operational Standards

• Establish and maintain creative process standards: brief quality, task assignment protocols (especially for strategic projects), workload management, and SLA compliance across all brand teams.
• Conduct monthly compliance audits; flag process violations and propose solutions to the Head of Creative.
• Push back on process violations as a partner, not a gatekeeper, ensuring quality and sustainability across teams.

Performance Visibility & Data-Driven Reporting

• Build and maintain a creative team operational dashboard: output volume (projects/deliverables), SLA compliance rates, rework rates, project health status, and capacity utilization by brand.
• Produce regular operational reports for the Head of Creative to support decision-making and stakeholder updates.
• Deliver monthly creative performance snapshots for leadership with trend analysis and strategic recommendations.

Project & Workload Portfolio Management

• Track and manage cross-brand and strategic creative projects and priority at the portfolio level—ensuring clarity on ownership, timeline, and delivery status.
• Conduct weekly brand-based creative team health checks; flag workload imbalances, capacity constraints, or bottlenecks to the Head of Creative immediately.
• Coordinate with external partners on project timelines, deliverable quality, and handoff logistics.

Operational Improvement & Tool Evolution

• Proactively identify inefficiencies, workflow friction, and rework drivers; propose improvements monthly.
• Lead rollout of new tools, templates, and process changes across the team—ensuring adoption and capturing feedback loops.
• Facilitate quarterly creative team retrospectives to surface pain points and co-design solutions.

What Success Looks Like

• 100% of creative projects have documented briefs using a standard template; SLA compliance tracked and reported weekly.
• Weekly ops brief to the Head of Creative is shipped consistently

Requirements You're a Fit If You

• 4+ years in operations, project management, PMO, or similar roles—preferably in creative, marketing, or agency
• Proficient track record of improving process metrics: SLA compliance, on-time delivery, rework rates, or cycle time.
• Familiar with creative workflows (brief intake, design review, revision cycles, delivery handoffs).
• You have extreme ownership. You own the operation and act with urgency. You follow through on commitments.
• You prioritize precision over perfection and obsessed with accuracy in data and process.
• Capable to influence without authority. You're comfortable pushing back when needed, but always maintain respect and collaboration.
• Think in systems. You see how processes connect; you anticipate second-order effects of change.