Creator Success Associate

Mission

At Markable, creators are at the heart of everything we build. Our Creator Success team exists to help creators increase their content performance, maximize their ROI, and grow sustainable businesses. By supporting creators through our Boosting Program and helping them discover new opportunities, we help them get more value from their content and diversify their income.

Why You'll Love Working Here

You'll join a fast-growing team working closely with creators and helping them grow. This is an opportunity to build strong creator relationships, learn how content and advertising performance come together, and help shape how Markable supports creators at scale. You'll also gain exposure to Markable's broader creator tools, affiliate marketing, brand partnerships, and AI-powered technology, while working alongside a diverse, international team.

This Role

As a Creator Success Associate, you'll support a portfolio of creators participating in Markable AI's Boosting Program. You'll be a primary point of contact for your creators, helping them navigate the program from onboarding and content submission through live ads and performance optimization.

You'll monitor content and campaign performance, provide actionable feedback, and help creators identify opportunities to improve results. You'll also educate creators on Markable's broader tools and opportunities, including affiliate links, Auto DMs, and brand deals.

This role is a great fit for someone who enjoys working with people, understands digital content and social media, and is comfortable looking at performance data and turning insights into actionable recommendations. We're looking for someone who is creator-first, performance-driven, highly organized, and able to balance empathy with business priorities.

Key Responsibilities

• Act as the primary point of contact for a portfolio of creators.
• Onboard new creators, ensuring they understand program requirements and expectations.
• Support creators through the Boosting Program lifecycle, from content submission to live ads and performance optimization.
• Review submissions, confirm tracking accuracy, and coordinate with the ads team.
• Monitor ROI, ad spend, and campaign results, sharing insights and recommendations.
• Provide feedback on underperforming content and suggest new formats, products, or strategies.
• Build strong creator relationships that encourage consistent performance and long-term growth.
• Educate creators on Markable's broader tools, including affiliate links, Auto DMs, and brand deals.
• Track communications, results, and engagement in internal systems.
• Collaborate with internal teams, including Ads, Product, and App Support, to resolve issues and improve workflows.

What We’re Looking For

• 2–4 years of experience in influencer marketing, customer success, or account management.
• The ability to analyze content and ad performance and translate insights into actionable feedback.
• Strong organizational skills and attention to detail, with the ability to manage multiple creators across different tiers.
• A creator-first, performance-driven mindset.
• A resilient and proactive problem solver who is comfortable working in a fast-paced environment.
• A team player who can balance empathy with business priorities.

Preferred, but Not Required

• Experience working with creators, influencers, affiliates, or social media talent.
• Familiarity with paid advertising, affiliate marketing, or creator monetization.
• Experience working with performance metrics such as ROI, ROAS, ad spend, engagement, or conversion.
• Familiarity with social media platforms and current content trends.
• Experience using CRM, project management, analytics, or other internal systems.
• Familiarity with AI-powered tools and platforms.

Benefits

• Medical
• Dental
• Vision
• 401k
• Health Savings Account
• Flexible Spending Account
• Commuter Benefits
• Life Insurance
• Health & Wellness Perks

Pay: $42,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Work Location: In person