Credentialing Supervisor

Introduction

Use your leadership and customer service experience and join the Wisconsin Department of Safety and Professional Services as a Credentialing Supervisor (Records Management Program Supervisor)!

The Department of Safety and Professional Services mission is to promote economic growth and stability while protecting the citizens of Wisconsin as designated by statute.

What We Are Looking For: A team leader with customer service experience who thrives in a high-volume, deadline-driven environment to join the Division of Professional Credential Processing (DPCP) to supervise staff, coordinate workflows, maintain efficiency of processes, and assist with complex licensing and credentialing cases!

Where We Are Located: After an initial training period, this position offers a hybridized work schedule. The position will be headquartered at and required to work from the Hill Farms State Office Building in Madison, WI at least 2 days per week. All employees working a hybrid work schedule are still expected to telework from within the State of Wisconsin. This topic will be discussed more at the time of the interview.

What We Offer: DSPS is a great place to work! In addition to meaningful and rewarding work, we offer a competitive benefits package featuring:

• Substantial leave time including at least 3.5 weeks of paid leave time to start, 9 paid holidays, and 130 hours of sick time that roll over each year.
• Excellent and affordable health, vision, and dental benefits (health plan options start at just $42/month for single plans and $104/month for family plans after two months of employment)
• A casual office atmosphere, flexible work schedules, and telework options depending on the position’s requirements
• An exceptional pension plan with employer match and lifetime retirement payment, plus an optional tax advantaged 457 retirement savings plan
• Well Wisconsin Wellness Program
• A free and confidential employee assistance program that offers employees and their immediate family dependents a variety of tools, resources, and professional consultation services to support their health, goals, and overall well-being
• Use this Total Rewards Calculator to see the total value of our competitive benefits package!

In addition to our generous employee benefits, we strive for inclusivity and celebrate different religious holidays and cultural observances and provide flexibility for utilizing paid time off for such celebrations.

Position Summary

This position manages and supervises credentialing teams which processes applications and issues licenses for specified professions regulated by various statewide boards. This position provides guidance to division staff and management of licensing processes and procedures. This position also acts as a member of the Division Management Team and as a liaison to specified boards and other Department work units to ensure processes reflect current regulations and policies of the regulatory boards and the Department. Specific responsibilities include:

• Manage and supervise the DPCP credentialing staff which process applications and issue licenses for professionals.
• Lead or represent the division managing special projects, technology enhancement projects or continuous improvement projects.
• Act as a member of the Division Management Team and as a liaison to executive directors, boards and other Department work units to ensure processes reflect current regulations and policies of the regulatory boards and the Department.

Salary Information

This position(Records Management Program Supervisors) is in schedule-range (81-03) with an annual salary of $72,800-$83,200, plus excellent benefits. A twelve month probationary period is required. Pay for current state employees will be set in accordance with the Wisconsin State Compensation Plan.

Job Details

Prior to any appointments for position(s) filled from this announcement, candidates may be subject to a comprehensive criminal background check.

This state agency does not sponsor work visas. This state agency is not enrolled in USCIS E-Verify and is not eligible to employ international F-1 students seeking STEM-OPT extension. Any appointment made will be contingent on the applicant being able to prove valid status to work in the United States.

Qualifications

Qualified applicants will have experience with all the following:

• Experience leading or supervising employees. (Activities include assigning or prioritizing work, providing coaching and feedback, supporting employee development, addressing performance concerns, and/or evaluating employee performance.)
• Experience leading or managing projects or process improvements with competing priorities in a high-volume or deadline-driven environment. (Activities include establishing/changing priorities, communicating changes, monitoring work processes, and/or meeting deadlines).
• Experience interpreting and applying statutes, administrative rules, regulations, or policies.

In addition to having all the above, well qualified applicants will have experience with one or more of the following:

• Experience leading operational or organizational changes, such as implementing a new process, technology, policy, program, or significant change in work responsibilities.
• Experience analyzing operational data to identify trends, establish priorities, measure performance, and/or allocate resources.
• Experience developing, implementing, or improving policies or procedures.

How To Apply

Apply online! To apply, click “Apply for Job” to start the application process. Then, you will access your existing account or to create a new account if you don’t have an account. Once you are logged in, click “Apply for Job.” Follow the steps outlined in the application process and submit your application.

This application requires you to submit a resume and letter of qualifications. Within your resume and letter of qualifications, you should describe your education, training, and experience as it relates to items listed in the “Qualifications” section of the job announcement. Your application materials are very important parts of your application and are used during our evaluation process to determine your eligibility for the position. For instructions on how to develop and what should be included in these materials, please view the Resume and Letter of Qualifications Tips document. Please view the ensuring a fair and equitable hiring process document to find out more information on the State of WI selection process. The vast majority of applicants are able to outline their background and experience in their resume within 1-3 pages. Any resumes or letters of qualifications submitted with more than 3 pages will not be considered after page 3.

Permanent classified state employees who are eligible for consideration (transfer or voluntary demotion) should complete the application process as described above by the stated deadline.

The State of Wisconsin offers a special program for qualified veterans with a 30% or greater service-connected disability. If you are a qualified veteran, please visit the Veterans Employment page and review method 2 for application instructions to be considered for the Veterans Non-Competitive Appointment program.

Submitted materials will be evaluated by a panel of job experts and the most qualified applicants will be invited to participate in the next step of the selection process. For general wisc.jobs user information and if you are experiencing issues and need technical assistance, please see the wisc.jobs Frequently Asked Questions page. Questions related to obtaining the job description and details about this specific job posting can be directed to Chanda Kaz at [email protected] or 608-267-2837.

Deadline to Apply

The deadline to apply is 11:59pm CST on September 3, 2026