Credit Administration Supervisor

IMPORTANT APPLICATION NOTICE

Thank you for your interest in career opportunities with the National Bank of the Virgin Islands.

Please note that applicants for externally advertised vacancies are required to submit their application through both the Bank’s BambooHR Career page and the Government of the Virgin Islands’ Labour Management System (LMS).

Accordingly, after completing your application through the Bank’s Career page, please ensure that you also locate the corresponding vacancy on the Labour Management System (LMS) and submit your application through that platform.

This requirement supports the applicable recruitment and labour processes, including those that may be required where a successful candidate requires authorization to work in the Virgin Islands.

Applications submitted through only one platform may be considered incomplete.

Please review the vacancy details and application deadline below before submitting your application.

The National Bank of the Virgin Islands (“the Bank”) is seeking a qualified person to fill the following full-time position:

Credit Administration Supervisor

Job Summary:

To supervise the day-to-day activities of the Credit Administration Unit, ensuring accurate and timely processing, review, and booking of credit facilities,  maintenance of loan files, and perfection of collateral. The Credit Administration Supervisor ensures that all credit support activities comply with the Bank’s credit policies, internal controls, and applicable Virgin Islands regulatory requirements, while fostering team efficiency and service excellence.

Primary Responsibilitiesinclude, but are not limited to:

Operational Supervision & Workflow Control

• Workflow Management: Organises and allocates daily work among Credit Administration Officers to support productivity, adequate coverage, and timely completion of assigned activities.
• Pre-Booking Verification: Reviews loan documentation, commitment letters, disbursement forms, approval conditions, and related records prepared by Officers before booking or onward processing.
• Core Banking Review: Reviews newly booked facilities in T24 against relevant system reports to confirm the accuracy of approved limits, maturity dates, interest rates, payment schedules, unauthorised excesses, and other material terms.
• General Ledger and Escrow Review: Reviews relevant credit administration General Ledger accounts and assists with the monitoring and administration of insurance (monthly reporting of renewals and expirations), property tax, and other applicable escrow payments.

Collateral Management & File Security

• Security Document Control: Supervises the receipt, recording, movement, and dual-custody control of legal security and collateral documents.
• Collateral File Management: Oversees the loan and collateral file management process, ensuring physical files are securely stored, and digital master records are up to date.
• Audit Retrieval Coordination: Coordinates the retrieval of credit and collateral files required for internal audit, external audit, regulatory examination, and other authorised reviews.

Team Leadership & Capacity Building

• Coaching & Mentorship: Provides ongoing technical guidance, formal coaching, and constructive feedback to direct reports, conducting semi-annual and annual performance appraisals.
• Training Needs Assessment: Identifies skills gaps within the team and collaborates with the Credit Administration Manager and Human Resources to facilitate appropriate training.
• Customer Service Culture: Promotes a customer-centric culture, fostering rapid responsiveness and seamless collaboration between Credit Administration Officers and internal stakeholders (Credit, Retail, Commercial, Legal).

Governance, Risk & Digital Transition

• First Line of Defence Supervision:Supports First Line of Defence controls by ensuring credit administration activities are performed in accordance with applicable policies, procedures, AML/CFT requirements, the Regulatory Code, and approved credit standards.
• Data Protection Compliance: Ensures customer, credit, and collateral information handled by the Unit is protected in accordance with the Bank’s confidentiality requirements and the BVI Data Protection Act, 2021.
• Digital System Adoption: Supports the implementation and effective use of core banking enhancements, credit administration applications, document-management tools, and automated workflows.

Educational Requirements:

• Associate Degree in Business Administration, Finance, Accounting, Management, or a closely related field.
• Training or certification in Credit Management, Loan Administration, Collections, Supervisory Management, or a related discipline would be an asset.

Experience:

• Minimum of three (3) years’ banking experience.

• Demonstrated experience in credit administration, loan processing, collateral management, or a related function, including supervisory or team-lead responsibilities.

Training/Skill Requirements:

• Credit Administration Knowledge: Sound knowledge of credit facilities, collateral documentation and perfection requirements, loan administration processes, and core banking systems.
• Supervisory Capability: Ability to organise work, provide technical guidance, coach staff, and maintain effective workflow and control standards.
• Numerical and Analytical Skills: Strong numerical aptitude, attention to detail, and practical problem-solving ability.
• Communication Skills: Strong written, verbal, and interpersonal communication skills, with the ability to liaise effectively with customers and internal stakeholders.
• Regulatory Awareness: Working knowledge of the regulatory and internal control requirements applicable to credit administration in a BVI-regulated banking environment.
• Digital Fluency: Proficiency in Microsoft Office Suite, T24, and relevant digital credit and document-management systems.

Reporting Line:
Credit Administration Manager

Applications and résumés should be addressed to the attention of:

Ms. Chanteé Mathavious

Human Resources Manager

National Bank of the Virgin Islands Limited

P.O. Box 275

Road Town, Tortola VG1110

British Virgin Islands

Please call (284) 852-2986 if any further information or clarification is required.

Submission Deadline:  October 30, 2026