Credit Administrator

About the role:

We're looking for an experienced and customer-focused Credit Administrator to join our high-performing Credit Management team based in Penrose. In this role, you'll provide end-to-end credit administration support across the PlaceMakers network, working in a complex multi-site environment with a diverse customer base.

You'll play a key role in supporting branches and customers, ensuring efficient debtor administration, maintaining strong stakeholder relationships, and helping the team achieve cash collection and bad debt targets.

In this role, you will:

• Manage shared accounts inboxes, responding to and resolving customer queries and disputes promptly
• Maintain customer account data, including credit limit reviews and account updates
• Assist with assessing new account applications and completing relevant credit checks
• Build strong relationships with branches and customers, providing exceptional service and support
• Process customer payments, credit card transactions, and daily bank reconciliations
• Work closely with Credit Controllers and branch teams to resolve account issues and improve debtor performance
• Accurately record customer interactions and maintain system integrity
• Contribute to continuous improvement initiatives within the Credit Management team

This is a permanent full-time role, offering 40 hours a week, Monday-Friday, based in our Support office in Penrose.

About you:

You are an organised, self-motivated individual who enjoys supporting internal and external customers and takes pride in delivering accurate and timely credit administration.

To be successful, you'll bring:

• Previous experience in credit administration, accounts receivable, or credit control
• Experience managing trade accounts, payment allocations, and reconciliations
• Strong problem-solving skills with the ability to think creatively and find practical solutions
• Excellent communication and relationship-building skills
• A proactive, self-motivated approach and ability to work independently
• Strong organisational skills and the ability to manage competing priorities
• Intermediate Microsoft Excel skills (preferred)
• A commitment to accuracy and continuous improvement

Our Benefits:

• Competitive salary & Staff-buying privileges
• Genuine development opportunities that come with being part of the wider Fletcher Building Group
• Employment Education Fund
• Health & Wellbeing initiatives including an Employee Assistance Program
• Be part of a diverse and inclusive team

Join Us:

We value diversity and encourage applications from all backgrounds. Research shows that females and minority groups don’t always apply for roles unless they match 100% of the requirements. If this role interests you but you feel you don’t quite fit, we encourage you to apply anyway. We are proud of our diversity and see it as one of the things that make us better together.

Pre-employment checks including references, medical, drug test and a Criminal background check is required as well as the legal right to work in NZ indefinitely.

We are proud of the incredible diversity of people who make up our business! As an Equal Opportunity Employer, we strive to create an inclusive environment for all our employees across our national network of branches throughout New Zealand.