CREDIT AND COLLECTION ANALYST

Job Description: Credit and Collection Analyst

Job Purpose

The Credit and Collection Analyst is responsible for evaluating customer creditworthiness, monitoring accounts receivable, analyzing outstanding balances, and supporting timely collection of customer accounts. The role helps minimize credit risk, improve cash flow, and maintain healthy customer accounts.

Key Responsibilities

1. Credit Evaluation

• Review and evaluate customer credit applications and supporting documents.
• Conduct credit checks and analyze customer financial information.
• Assess customer payment history, credit limits, and credit risk.
• Recommend appropriate credit limits and payment terms based on established company policies.
• Monitor existing customers for changes in creditworthiness.
• Recommend adjustments to credit limits or payment terms when necessary.

2. Accounts Receivable Monitoring

• Monitor customer accounts and outstanding receivables.
• Review aging reports and identify overdue accounts.
• Track current, past-due, and long-outstanding balances.
• Reconcile customer accounts and investigate discrepancies.
• Ensure customer payments are properly applied to outstanding invoices.

3. Collection Activities

• Conduct regular follow-ups with customers regarding overdue accounts.
• Send collection reminders, statements of account, and other collection communications.
• Coordinate with Sales and Account Management regarding collection concerns.
• Maintain records of customer commitments and expected payment dates.
• Escalate seriously delinquent accounts to the Credit & Collection Manager or Finance Manager.
• Assist in developing collection strategies for high-risk or overdue accounts.

4. Credit Risk Analysis

• Analyze customer payment behavior and collection trends.
• Identify accounts with potential credit risks.
• Prepare reports on high-risk, overdue, and delinquent accounts.
• Recommend appropriate actions to minimize potential bad debts.
• Monitor credit exposure against approved customer limits.

5. Reporting & Analysis

• Prepare daily, weekly, and monthly Accounts Receivable and Collection Reports.
• Prepare aging reports and collection performance reports.
• Monitor collection targets and actual collections.
• Analyze Days Sales Outstanding (DSO) and other receivables indicators.
• Provide management with data and recommendations regarding customer accounts.

6. Coordination with Other Departments

• Coordinate with Sales regarding customer credit limits and payment concerns.
• Work with Accounting regarding invoices, payments, and account reconciliation.
• Coordinate with Customer Service and Operations regarding disputed invoices or deliveries.
• Communicate with customers regarding billing, payment status, and account concerns.

7. Documentation & Compliance

• Maintain complete and accurate customer credit files.
• Ensure proper documentation for credit approvals and collection activities.
• Maintain records of collection calls, emails, payment commitments, and correspondence.

Qualifications

• Bachelor’s degree in Finance, Accounting, Business Administration, Economics, or a related field.
• Preferably 1–3 years of experience in credit, collection, accounts receivable, or finance.
• Experience in manufacturing, FMCG, trading, or distribution is an advantage.
• Knowledge of accounting and accounts receivable processes.
• Proficient in Microsoft Excel and data analysis.
• Experience with ERP/accounting systems is an advantage.

Required Skills

• Strong analytical and numerical skills
• Credit risk assessment
• Accounts receivable management
• Negotiation and collection skills
• Strong attention to detail

Benefits:

• Additional leave
• Company Christmas gift
• Company events
• Employee discount
• Health insurance
• Opportunities for promotion
• Paid training
• Promotion to permanent employee

Work Location: In person