Credit and Collection Assistant

CNC & BILLING ASSISTANT

Job Summary

The CNC (Credit and Collection) & Billing Assistant provides administrative and operational support to the Credit and Collection and Billing functions. The role is responsible for assisting with billing documentation, monitoring customer accounts, preparing reports, recording payments, and following up on outstanding receivables.

Key Duties and Responsibilities

• Assist in the preparation and processing of customer invoices, debit notes, credit notes, statements of account, and other billing documents.
• Ensure that billing documents are accurate, complete, and properly supported before issuance.
• Assist in sending invoices, statements of account, and other billing documents to customers.
• Monitor customer accounts and outstanding balances using accounts receivable reports and aging schedules.
• Assist in following up with customers regarding overdue payments and payment commitments.
• Record and update customer payment information and collection status accurately.
• Coordinate with the Accounting Team regarding payment postings, account reconciliation, and unidentified or unallocated payments.
• Assist in preparing daily, weekly, and monthly Accounts Receivable (AR) aging and collection monitoring reports.
• Maintain updated records of customer accounts, invoices, payments, and outstanding balances.
• Assist in identifying overdue accounts and escalate collection concerns to the immediate supervisor.
• Coordinate with the Sales Team regarding customer payment status, billing concerns, and account discrepancies.
• Assist in resolving customer billing inquiries, invoice discrepancies, and payment-related concerns.
• Assist in monitoring customer credit limits and credit hold status based on established company procedures.
• Ensure proper filing and organization of billing, collection, payment, and customer account documents.
• Assist in reconciling customer accounts and identifying discrepancies between billing records and payment records.
• Prepare and organize supporting documents needed for collection follow-ups and account reconciliation.
• Assist in maintaining accurate and updated customer master data and billing information.
• Monitor pending billing documents and coordinate with concerned departments to ensure timely processing.
• Assist in preparing reports and documentation requested by the Finance Manager, CNC/Billing Supervisor, or Management.
• Maintain confidentiality of customer, financial, billing, and collection information.
• Follow established company policies, accounting procedures, and internal controls.
• Perform other related duties and responsibilities as may be assigned by the immediate supervisor or Management.

Key Qualifications

• Bachelor's degree in Accountancy, Accounting Technology, Financial Management, Business Administration, Finance, or a related field.
• At least 1–2 years of experience in Billing, Credit and Collection, Accounts Receivable, Accounting, Finance, or a related field.
• Fresh graduates with relevant internship or OJT experience may also be considered.
• Basic knowledge of billing, accounts receivable, credit and collection, and accounting processes.
• Experience handling invoices, statements of account, payment monitoring, and customer records is an advantage.
• Experience in FMCG, cosmetics, personal care, manufacturing, distribution, or retail is an advantage.
• Proficient in Microsoft Office applications, particularly Microsoft Excel.
• Familiarity with ERP, accounting, or billing systems such as SAP, Oracle, Microsoft Dynamics, NetSuite, or similar systems is an advantage.
• Good numerical and analytical skills.
• Strong attention to detail and accuracy.
• Good organizational and time-management skills.
• Good written and verbal communication skills.
• Ability to communicate professionally with customers and internal departments.
• Ability to handle confidential financial and customer information responsibly.
• Willing to learn and able to work under pressure and meet deadlines.
• Responsible, organized, detail-oriented, and able to work independently with minimal supervision.

Pay: Php25,000.00 - Php30,000.00 per month

Benefits:

• On-site parking
• Promotion to permanent employee

Work Location: In person