Credit & Collection Manager

Credit & Collection Manager

About the role

Lead the end-to-end credit control and collection function, covering customer credit assessment, receivables monitoring, collection activities, and overdue management. Develop and implement effective credit policies, collection strategies, and credit limits in line with company risk appetite and commercial objectives.

Key responsibilities

• Monitor accounts receivable, aging reports, DSO, overdue balances, and collection performance, identifying risks and taking corrective actions
• Drive timely collection of outstanding customer balances and resolve complex or long-overdue accounts through negotiation and structured recovery plans
• Partner closely with Sales, Finance, Project, Service, and Operations teams to resolve billing disputes, credit issues, and payment delays
• Review customer creditworthiness and recommend appropriate credit limits, payment terms, and risk classifications for new and existing customers
• Establish escalation processes for high-risk and significantly overdue accounts, including coordination with legal teams where required
• Prepare regular AR and collection performance reports for management, highlighting key risks, trends, and improvement actions
• Lead and develop the credit and collection team, setting performance targets and ensuring consistent collection practices
• Identify opportunities to improve working capital, cash flow, collection efficiency, and DSO
• Ensure compliance with company policies, internal controls, and relevant accounting and credit-management standards

About you

• Bachelor's degree in Finance, Accounting, Business Administration, or a related field
• 7–10+ years of experience in credit control, accounts receivable, collections, or credit management, preferably within a multinational or large corporate environment
• Proven experience managing B2B collections and complex customer accounts, ideally within project-based, industrial, engineering, construction, or equipment-related businesses
• Strong understanding of credit risk assessment, AR aging, DSO, cash collection, credit limits, and payment terms
• Experience managing and developing a credit & collection team
• Strong negotiation and stakeholder-management skills, with the ability to work effectively with Sales and commercial teams
• Strong analytical skills with the ability to identify collection trends, credit risks, and working-capital opportunities
• Good command of English and Thai, both written and spoken
• Experience with ERP systems and Excel; SAP experience would be an advantage
• Proactive, commercially minded, and results-oriented, with strong ownership of collection performance and cash flow