Credit & Collection Supervisor

Key Duties and Responsibilities

• Supervise and monitor the daily activities of the Credit and Collection team.
• Review customer accounts and monitor outstanding balances and aging of receivables.
• Ensure timely collection of payments from clients and customers.
• Evaluate and approve customer credit applications within authorized limits.
• Coordinate with Sales, Accounting, and other departments regarding customer accounts and payment concerns.
• Prepare collection reports, aging reports, and status updates for management review.
• Develop and implement collection strategies to reduce overdue accounts and bad debts.
• Conduct follow-ups through calls, emails, demand letters, and client visits when necessary.
• Resolve billing disputes and negotiate payment arrangements with customers.
• Ensure proper documentation and filing of credit and collection records.
• Monitor compliance with company credit policies and procedures.
• Train, guide, and evaluate the performance of Credit and Collection staff.
• Recommend process improvements to strengthen collection efficiency and internal controls.
• Assist management in cash flow monitoring and forecasting related to receivables.