Credit and Collection Supervisor

Job Title: Credit and Collection Supervisor
Location: Examiner, Quezon City
Employment Type: Full-Time and for Regularization

About the Role
Temps and Staffers Inc. is looking for an experienced and detail-oriented Credit and Collection Supervisor to lead our credit and collection operations in Quezon City. The role is responsible for overseeing accounts receivable, client billing, collection activities, account reconciliation, and credit control processes.

The ideal candidate has relevant experience in a manpower agency, staffing company, outsourcing company, or similar service-oriented business, with a strong understanding of client billing, collection cycles, and accounts receivable management. This position will also supervise the Credit and Collection team and work closely with Operations, Payroll, Accounting, and client representatives to ensure accurate billing and timely collection.

What You’ll Be Doing:

• Supervise and oversee the daily operations of the Credit and Collection team.
• Monitor client accounts receivable and ensure timely collection of outstanding balances.
• Review and approve client invoices, billing statements, and supporting documents for accuracy and completeness.
• Oversee the preparation and issuance of accurate and timely invoices to multiple client accounts.
• Monitor aging of receivables and develop appropriate collection strategies for overdue accounts.
• Coordinate with clients regarding outstanding balances, payment schedules, billing concerns, and account reconciliations.
• Handle escalated billing and collection issues and resolve discrepancies professionally and promptly.
• Coordinate with Operations and Payroll teams to validate billable employee hours, attendance, overtime, allowances, and other manpower-related billing items.
• Ensure that client billings are aligned with approved contracts, service agreements, rates, and other applicable terms.
• Review and monitor collection reports, aging reports, payment records, and account reconciliations.
• Maintain accurate and updated records of billing, collections, client accounts, and payment transactions.
• Prepare regular reports on accounts receivable, collection performance, overdue accounts, and outstanding balances for management.
• Establish and monitor credit control and collection procedures to minimize overdue accounts and improve cash flow.
• Follow up with clients through email, phone calls, meetings, and other appropriate channels regarding outstanding payments.
• Monitor customer credit limits and payment terms and escalate potential credit risks to management.
• Coordinate with Accounting and Finance regarding payment posting, reconciliation, and account discrepancies.
• Supervise, coach, and evaluate Credit and Collection staff to ensure productivity and quality of work.
• Set collection priorities and monitor team performance against established targets and deadlines.
• Assist in the preparation of audit requirements and provide supporting documents for client and internal audits.
• Identify process improvements to strengthen billing accuracy, collection efficiency, and internal controls.
• Ensure proper handling and confidentiality of financial and client information.
• Perform other accounting, finance, and administrative functions as assigned.

Qualifications:

• Bachelor's Degree in Accounting, Finance, Business Administration, or a related field.
• At least 3–5 years of experience in credit and collection, accounts receivable, billing, or related accounting functions, with supervisory or team-lead experience.
• Preferably with experience in a manpower agency, staffing company, outsourcing company, or similar service-oriented industry.
• Experience handling billing and collections for multiple corporate clients is highly preferred.
• Experience in manpower billing, including employee attendance, DTRs, overtime, allowances, and other billable items, is an advantage.
• Strong understanding of accounts receivable, credit control, collection processes, and account reconciliation.
• Strong numerical, analytical, and problem-solving skills.
• Excellent communication and negotiation skills, particularly in dealing with clients regarding payment concerns.
• Proficient in Microsoft Excel and accounting or ERP systems.
• Strong leadership and team management skills.
• Meticulous, organized, and highly attentive to detail.
• Ability to manage multiple client accounts, deadlines, and collection priorities.
• High level of integrity and professionalism when handling financial and confidential information.
• Ability to work independently and effectively in a fast-paced environment.

What We Offer:
At Temps and Staffers Inc., we value our employees and strive to create a supportive and professional work environment. In addition to competitive compensation, we offer:

• Comprehensive benefits package
• Government-mandated benefits
• Professional development opportunities and career advancement
• Wellness initiatives to promote overall well-being
• Opportunity to lead and develop a Credit and Collection team
• Exposure to manpower operations, corporate client management, and financial processes
• Full-time employment with opportunity for regularization