Credit and Collections Manager

GENERAL SUMMARY OF POSITION:

The Credit and Collections Manager will direct and manage the day-to-day credit and collection operations of the organization. This position is responsible for overseeing the accounts receivable process, managing credit risk, ensuring timely collections, and leading a team. The Manager will develop and implement collection strategies, resolve complex billing disputes, and maintain efficient EDI processes to ensure the integrity of the company’s revenue cycle.

CORE & ESSENTIAL FUNCTIONS:

• Manage, mentor, and lead a team, including performance evaluations, training, and workflow oversight.
• Oversee the entire accounts receivable and collections function, ensuring accuracy, efficiency, and compliance with company policies and GAAP.
• Manage Electronic Data Interchange (EDI) systems to ensure accurate and timely document resolution and billing.
• Develop and implement strategic collection policies to reduce aging accounts and minimize bad debt.
• Analyze financial data to identify delinquency trends and risk behaviors; advise management on necessary operational adjustments.
• Investigate and resolve complex billing disputes, variances, and credit issues in collaboration with internal sales, customer service, and finance teams.
• Ensure accurate cash application and reconcile accounts receivable ledgers to the general ledger.
• Maintain updated records of collection activity and prepare reports for senior management regarding A/R aging and cash forecasting.
• Ensure all collection practices align with relevant regulations and ethical guidelines.
• Participate in annual audit processes and lead special projects as assigned.

QUALIFICATIONS, KNOWLEDGE, AND SKILL REQUIREMENTS:

• Bachelor’s Degree in Accounting, Finance, or a related field (CPA or MBA preferred).
• 5+ years of experience in credit and collections management, with demonstrated success in leading a team.
• Thorough understanding of EDI platforms and their integration with financial reporting.
• Advanced knowledge of GAAP, corporate accounting procedures, and revenue cycle management.
• Strong analytical, problem-solving, and decision-making skills.
• Advanced proficiency in Microsoft Excel and ERP systems.
• Effective communication and interpersonal skills, with the ability to influence and lead across cross-functional teams.
• Proven ability to work independently, manage multiple priorities, and meet tight deadlines in a fast-paced environment.