Credit Assistant

• Monitors all active accounts in assigned territories/ VT locations to insure they are in compliance with authorized terms and credit limits
• Initiates phone calls and emails to customers to secure payment needed for the release of new orders
• Reconciles accounts and effectively communicates facts with customers to resolve account disputes or conflicts
• Document conversations/communications with customers for historical reliability
• Initiates and maintains effective communication with sales staff and appropriate customer service personnel regarding events that impact the customer account
• Processes all new credit applications that are received from the sales department
• Addresses incoming credit reference and waiver requests
• Ensures customer master file is kept current with accurate information
• Frequent data entry and use of 10-key calculator
• Must be highly organized and possess critical thinking skills
• Must be a self starter and able to set and manage multiple priorities
• Able to work in a fast pace environment with constant deadlines
• Consistently works toward continuous improvement
• Supports 5S/lean program keeping an organized work station
• Works well with both internal and external customers
• Able to communicate tactfully in adverse situations required
• Works individually and as a team promoting a positive work environment
• Other duties as assigned.

Qualifications

• Associate’s degree

• 5+ years of job-related experience

• Proficient with Word and Excel

• Problem solving and decision making skills

• Degree of independent judgement

• Degree of latitude and flexibility

• Provide a solid analytical approach in the area of collections

• Excellent communication and customer services skills

• Maintain an organized and functional work area

• Detail oriented with a high degree of accuracy

• Models VT’s Mission, Vision, and Values.

• All team members are expected to follow the Code of Conduct to the highest standards as well as to adhere to the Attendance Policy of VT Industries.

Physical Requirements

Tolerance for sitting for long periods of time. Possess finger dexterity to write, type, and use a calculator. Maintain adequate vision to view small print and computer terminal. Ability to speak and hear, walk throughout facilities with occasional light lifting (25 pounds), stooping, kneeling, crouching, and reaching with hands and arms required. Ability to travel between multiple facilities as required to perform core job duties.

The physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Benefits

Comprehensive benefit package including, but not limited to, health, dental, and vision insurance 401(k) with company match, employee assistance program, flexible spending and health savings accounts, life insurance, short- and long-term disability insurance, paid time off/vacation, tuition reimbursement, and more!

Experience

Required

• 5+ years of job-related experience

Education

Required

• Associates or better in Accounting or related field

Skills

Required

• Communication
• Microsoft Office
• Microsoft Outlook
• Microsoft Excel

Preferred

• Customer Service
• Microsoft Word
• Conflict Resolution
• Problem solving

Behaviors

Preferred

• Team Player: Works well as a member of a group
• Thought Provoking: Capable of making others think deeply on a subject
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Motivations

Preferred

• Self-Starter: Inspired to perform without outside help

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.