Credit Associate

The Credit Officer is responsible for managing customer accounts within the Order to Cash (O2C) cycle, ensuring timely collections, accurate billing, and effective credit control. The role plays a critical part in supporting cashflow performance and maintaining DSO targets through proactive account management, customer engagement, and cross-functional coordination.

Specific Duties and Responsibilities

• Manage assigned customer portfolio and ensure timely collection of outstanding receivables
• Conduct regular follow-ups with customers via calls, emails, and other communication channels
• Monitor aging reports and prioritize high-risk or overdue accounts
• Identify and escalate collection risks, disputes, and potential bad debts
• Perform or support manual billing activities ensuring accuracy and timeliness
• Coordinate with internal stakeholders (e.g. Customer Service, Sales, Account Manager, Finance) to resolve billing or payment issues
• Maintain accurate documentation of collection activities and customer interactions in SAP ERP and Salesforce
• Support cashflow improvement initiatives and contribute to DSO reduction
• Ensure compliance with company policies, credit procedures, and internal controls

Required Qualification / Experience

• Bachelor’s Degree in Business, Accounting, Finance, or related field
• Minimum of 1 year experience in Collections, Credit Management, or related roles
• Experience in customer portfolio management and billing processes is preferred
• Exposure to ERP systems such as SAP and CRM tools like Salesforce is an advantage

Benefits:

• Additional leave
• Company events
• Health insurance
• Life insurance
• On-site parking
• Opportunities for promotion
• Promotion to permanent employee
• Work from home

Work Location: Hybrid remote in Santa Rosa City 4026 04A