Credit Balances Analyst

CREDIT BALANCE ANALYST

Full-Time | Remote

Jacksonville, FL (Corporate Location)

Established in 2001, Southeast Orthopedic Specialists is a regional leader in orthopedic medicine. We are dedicated to providing industry-leading, five-star orthopedic care while continuing to grow with the needs of our patients and communities.

At Southeast Orthopedic Specialists , we are dedicated to taking care of you so you can take care of business! Our benefits include:

• Competitive Health & Welfare Benefits
• Monthly stipend toward ancillary benefits
• HSA with qualifying HDHP plans + company match
• 401(k) with company match after 6 months
• 24/7 Employee Assistance Program
• Employee Appreciation Days & Events
• Paid Holidays & PTO
• AND MORE!

We are currently seeking a Credit Balance Analyst to join our Central Business Office in Jacksonville, FL.

About The Role The Credit Balance Analyst is responsible for researching and resolving patient and insurance credit balances , identifying account discrepancies, and processing refund requests.

What You'll Do

• Research and resolve patient and insurance credit balances.
• Review accounts for posting, payment, and transfer errors.
• Determine when an overpayment has occurred and initiate refunds.
• Communicate with patients, insurance companies, providers, and internal teams regarding account issues.
• Prepare refund requests and supporting documentation for Accounts Payable.
• Review claims and payment activity for accuracy.
• Identify account trends and discrepancies and communicate findings to management.
• Maintain productivity, accuracy, and timely completion of assigned accounts.
• Follow all CORE Institute and Business Office policies and procedures.

What You'll Need

• High School Diploma or equivalent required.
• 2-3 years of medical billing experience required.
• Experience with patient accounts, insurance billing, or payment posting preferred.
• Knowledge of physician billing, ICD-10, and CPT coding.
• Experience with GE Patient Management System preferred.
• Proficiency with Microsoft Excel, Word, and Outlook.
• Strong attention to detail and organizational skills.
• Excellent communication and customer service skills.
• Ability to analyze account information and work independently in a fast-paced environment.

WORK ENVIRONMENT

• Normal business office environment.
• Primarily sedentary work with occasional standing, bending, and stretching.
• Regular use of computer, keyboard, and calculator.

Organizational Requirements

• HOPCo Mission, Vision and Values must be read and signed.
• OSHA Safety Training is required.