Credit Control Administrator

POSITION OVERVIEW:

We are an international organisation headquartered in Australia, specialising in the distribution of wholesale medical goods and equipment. We are building a long-term finance shared services capability in the Philippines and are looking for a team member who wants to grow their career with us within an expanding international organisation. Successful employees will have opportunities to develop their skills while working closely with our Australian finance team. Comprehensive onboarding and ongoing training will be provided to ensure your success in the role.

Working in a team of five, this role requires a highly organised individual whose time management skills are exceptional. Managing multiple shared departmental inboxes, the role requires close collaboration across multiple Business Units and external customers in a high volume environment. You'll also work closely with experienced Australian finance leaders who are committed to coaching and developing their Philippine team.

This role provides an excellent opportunity to develop your finance administration skills within a growing multinational organisation. You will gain exposure to Australian customers, systems (JD Edwards) and processes while working with experienced finance professionals committed to your ongoing development. We encourage team members to contribute ideas that improve processes and customer outcomes.

The role is based in our newly established Makati office. Following successful completion of the probationary period, the position operates on a hybrid arrangement, with three (3) days in the office and two (2) days working from home, subject to business requirements.

Comprehensive HMO provided following successful completion of probation (additional details provided during recruitment).

KEY PERFORMANCE INDICATORS (KPI):

Success in this role will be measured through team-based operational KPIs, supported by established systems, documented processes and ongoing management guidance.

HEALTH AND SAFETY RESPONSIBILITIES:

• Report any unsafe situations or equipment that you are aware of to the relevant manager.
• Report any injury or near miss you are involved in to your manager within 24 hours either verbally or in writing using the incident report form.

POSITION RESPONSIBILITIES:

Responsibilities include but are not limited to:

Operational Functions

• Manage multiple shared departmental inboxes
• Create and maintain customer accounts
• Handle customer phone enquiries
• Prepare and issue ad hoc customer invoices
• Investigate and resolve customer queries
• Process direct debits
• Liaise with all areas of the business
• Assisting with month end receipting

Stakeholder and Customer Engagement

• Investigate and resolve customer queries through phone and email communications
• Maintain customer relationships through phone and email communications
• Maintain professional, customer-focused communication at all times

Process and Quality Control

• Maintain a high level of accuracy and attention to detail across all areas
• Identify process improvement opportunities and contribute ideas to enhance efficiency
• Ensure adherence to company policies, procedures, and internal controls

REQUIRED SKILLS, EXPERIENCE AND QUALIFICATIONS

Essential Requirements

• Minimum 2 – 3 years’ experience in an Administrative or Customer Service role
• Strong written and verbal communication skills in English
• Intermediate Excel skills including VLOOKUP/XLOOKUP, Pivot Tables and basic formulas
• Excellent time management and organisational skills
• High attention to detail and accuracy
• Ability to communicate effectively with stakeholders at all levels of the business
• Strong interpersonal skills and a collaborative, team-oriented approach

Work Requirements

• Standard Australian business hours - Monday to Friday (specific shift details to be confirmed)
• Willingness to work onsite in Makati City as required under the hybrid work arrangement

WORK ENVIRONMENT AND CULTURE

We foster an inclusive, respectful and collaborative workplace where employees are encouraged to ask questions, share ideas and continuously develop their skills. We value teamwork, integrity and a commitment to delivering excellent outcomes for our customers.