Credit Control Assistant (3 months contract)

Duties and responsibilities

Ensure Statements of accounts are accurate before sending to customers on a monthly basis at minimum

Carry out credit check activity according to Survitec Credit process, recording outcomes accurately and in a timely manner

Manages and resolves customer disputes to ensure invoices are paid on time and in full

Locates and monitors overdue accounts, using Excel or any efficient tools and methods

Persuades and follow up with customers to pay amounts due, arranging debt repayment schedules as per authority level and based on customers' financial situations, agreeing extension to credit terms within own authority level or escalating as needed

Records information about financial status of customers and status of collection efforts

Sorts and files correspondence and perform miscellaneous clerical duties, such as answering correspondence, writing reports and maintaining system data

Locates and notifies customers of delinquent accounts by mail or telephone, as per specified process identifying the reason(s) for any overdue payment and to review / confirm the terms of sales, credit or service agreements

Identifies and answers customer questions regarding problems with their accounts and advise customers of necessary actions and strategies for debt repayment

Manages own workload ensuring all performance measures and SLAs are met

Skills

Holds self and others accountable to meet commitments

Effective communication with customers and internal stakeholders to ensure actions are completed to secure collection.

Plan and prioritise work to meet commitments aligned with the Overdue KPI.

Experience and qualification

Educated to university degree level, or vocational equivalent

2 years of relevant experience

No formal management experience required, as this is a developmental role

Survitec is a global leader in Survival Technology, trusted to protect lives for over 168 years. Operating in more than 2,000 ports across 96 countries, we are the world’s largest manufacturer and supplier of liferafts, Marine Evacuation Systems (MES) and offshore rental PPE.

Our 2,000 global colleagues are driven by our purpose — “We Exist to Protect Lives” — designing and delivering innovative survival, fire and safety solutions that perform when lives depend on them.