Credit Control Executive

Job Brief Responsible for the overall administration and control of total company accounts receivables and credit control activities.

Job Responsibilities

• Organizing, coordinating, monitoring, and controlling of total company accounts receivables management and credit control activities.
• Leading, coaching and delegating team effort in reporting, collections, customer relations and internal coordination of credit control processes.
• Overseeing and supervising credit control team's performance in meeting AR Target KPIs.
• Ensure timely preparation of Monthly Reports and Bank Reconciliation Report for EFT payments and unknown credits.
• Overseeing and supervising accurate preparation, processing, checking and sending of Reminder Letters for overdue accounts including preparation of Schedules and Summary reports.
• Conducts field assignments, branch visits and investigations as and when necessary.
• Overseeing and supervising branch support services and credit control activities nation-wide.
• Overseeing and Supervising Help Desk and customer relationship support functions.
• Handling internal/external Customer enquiries and complaints.
• Handling legal matters and contract amendments
• Supervising and organizing all aspects of Bad Debts Provision, Write-offs and recovery of bad debts.
• Overseeing, supervising and coordinating credit control process changes and document control for ISO QMS compliance.
• Perform other relevant functions in credit control as and when necessary.

Job Requirements

• Diploma or Bachelor’s Degree in Finance, Accounting, Banking, or related field
• Minimum 2 years of relevant experience in Accounts Receivable / Credit Control
• Experience in Finance, Banking, Insurance, or similar industries preferred
• Good communication skills in English and Bahasa Malaysia
• Mandarin speaking candidates are encouraged to apply (for dealing with Mandarin-speaking customers)
• Strong leadership, organizational, and problem-solving skills